Charity Graff | Page 15

Best Car Buying Experience Ever! Our experience with Toyota of Gladstone was flawless from my initial online request from the Costco Car Buying program through our purchase of a Highl Our experience with Toyota of Gladstone was flawless from my initial online request from the Costco Car Buying program through our purchase of a Highlander XLE. Within a minute of submitting my request, Jenna Saar, online sales rep, called me and set an appointment for me to meet her at the dealership. She spent time with me on the phone finding out exactly what we wanted to buy. When we arrived at the dealership, Jenna was on the phone, so she sent someone out to the parking lot to welcome my husband and me. That person showed us into the showroom and made sure we were comfortable. Jenna joined us within a few minutes. Before we arrived, she had driven 2 appropriate Highlanders for us to drive. We then went for a test drive and loved the Highlander. Jenna walked us around the lot to see their stock and to choose the color we wanted. We told Jenna we had an appointment later that day to test drive a Subaru Ascent before making a decision. She was supportive of our process and wished is luck. After test driving an Ascent, we were absolutely sure we wanted the Highlander. We called Jenna and told her so. She said we could drive our Highlander home that same day! We returned to the dealership to complete the process. While we were waiting for the credit check, Jenna introduced us to the Assistant Sales Manager, John Hill, who took the time to visit with us. He really made us feel welcome. We then met with Rudolfo Nuno, Finance Manager, who completed our paperwork and answered our financial questions. Jenna took the time to show us the features of our new vehicle and set up some of the settings. Finally, as we were leaving, Jenna's supervisor, Charity Graff, Internet Sales Manager, checked with us to be sure all our questions had been answered. We highly recommend Toyota of Gladstone and, particularly, Jenna Saar. More

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Another Great Experience! Charity and Eric took care of me from the get go. This is the second time I’ve bought a vehicle from Toyota of Gladstone, both times, in/out within 2 Charity and Eric took care of me from the get go. This is the second time I’ve bought a vehicle from Toyota of Gladstone, both times, in/out within 2 hours with a new vehicle! Easy! More

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Sick Ride First off, my stop at Gladstone Toyota was unplanned. But before you know it I was mesmerized by a big beautiful black 4Runner. On managers deal, it w First off, my stop at Gladstone Toyota was unplanned. But before you know it I was mesmerized by a big beautiful black 4Runner. On managers deal, it was a steal. So Scott McPherson hooked us up with some killer upgrades to make my ride fierce. He was great about explaining all the details, weighing the pros and cons of different financial options and genuine about making sure we got the best deal. The financial paperwork was painless. Dolf was a pleasure to work with. I highly recommended Scott and his team to make sure you get the sickest deal out there. More

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Simply the best Eric Lonergan took care of me from the initial contact to taking home my new Tacoma. He is responsive and actually listens to you. I would recommend E Eric Lonergan took care of me from the initial contact to taking home my new Tacoma. He is responsive and actually listens to you. I would recommend Eric to anyone. If you want to be respected and get exactly what you want, Eric Lonergan is who you call. More

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Outstanding customer service Purchased and received delivery on a new RAV 4 hybrid LTD. Kenny Khzam, Charity Graff and the other sales personnel as well as the finance staff perso Purchased and received delivery on a new RAV 4 hybrid LTD. Kenny Khzam, Charity Graff and the other sales personnel as well as the finance staff person, David Chae were extremely, professional, knowledgeable and friendly throughout the transaction. David Chae was able to negotiate a better loan price than my own credit union. These folks took their time to make sure that I was fully informed about about all features of this new and electronically sophisticated new vehicle. I am a repeat customer and will continue to return for any future purchases.Overall, I received a good, clean, honest deal at Toyota of Gladstone. More

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Superb customer service Thank you Zach McClure for your excellent service during my vehicle purchase and your continued support while I learn about all the bells and whistles Thank you Zach McClure for your excellent service during my vehicle purchase and your continued support while I learn about all the bells and whistles on it! Typically I do not like to deal with sales people however, you were a pure pleasure and I will be recommending you to my friends. In fact I took my new car on vacation and a woman asked me where I bought it and I gave them your card! This is the second Rav4 I have purchased in the last 2 years (traded up) and during that time I had an opportunity to come in contact with multiple people at Gladstone Toyota of which all of them treated me like I was a personal friend. My title of this review says it all about Gladstone Toyota and I will continue to take my business to them in the future. More

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A1 Customer Service I couldn’t have picked a better dealership. Thank you to Charity Graff and Aaron in sales for a excellent experience. You will be recommended I couldn’t have picked a better dealership. Thank you to Charity Graff and Aaron in sales for a excellent experience. You will be recommended More

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Enjoying my new truck Tried two other dealerships and couldn't get a deal done. Told Charity and Gavin exactly what I wanted and they made it happen. Night and day differ Tried two other dealerships and couldn't get a deal done. Told Charity and Gavin exactly what I wanted and they made it happen. Night and day difference from the other dealerships I tried working with. I appreciate that Gavin was to the point and didn't waste my time. If you are in the market for a Toyota I recommend you start with Gavin and Gladstone Toyota. More

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Stress free purchase I was pleased with Em, The staff & the dealership itself. No stress, no hassle, none of this going back & forth to get approved or approval. I would d I was pleased with Em, The staff & the dealership itself. No stress, no hassle, none of this going back & forth to get approved or approval. I would definitely recommend Em & the staff to family & friends. More

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New-Used Outback Worth the Trip From Wyoming Spotted the 2016 Outback 3.6R on eBay, and within 10 minutes I heard back on my inquiry. Emileigh was professional and thorough throughout the duratio Spotted the 2016 Outback 3.6R on eBay, and within 10 minutes I heard back on my inquiry. Emileigh was professional and thorough throughout the duration of this purchase. She, her manager, Charity, and Dolf got me from the airplane to the interstate in less than two hours. Emileigh has also made it a point to follow up a couple of times after the sale, as well. Consider me a future customer. More

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