Chantel Hughes
Chantel Hughes at Lithia Hyundai of Reno
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Chantel Hughes

Asst Service Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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3.9
50 Reviews
3.9

50 Reviews

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50 Reviews of Chantel Hughes

December 18, 2024

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Employee Rating

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Lithia Hyundai of Reno responded

Danny, We strive for quality and efficiency in all maintenance tasks, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 18, 2024

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Excellent customer service, everyone was very personable and kept me I. The look via text was great More

by christie.lane
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg

Nov 19, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that you enjoyed the customer service provided by our team. Until next time, safe travels!

November 10, 2024

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Wish you had a Hyundai dealership in Fallon NV. My service was only available at a dealership and you offered a ride service to my home. I had to leave my vehicle for three days. Overall the staff More

by rothdr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Dayton , Was assigned a service rep but I do not remember name was a five star.

Nov 12, 2024

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear our team provided great service and that the ride service was helpful. We appreciate your feedback about having a dealership in Fallon, NV, and will keep it in mind for future considerations. Safe travels until we see you next time!

November 05, 2024

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Employee Rating

Lithia always provide good customer service. 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 06, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

October 10, 2024

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Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

September 22, 2024

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Went in for a detail and didn't get anywhere near a detail. Terrible job. Had to redo it myself. More

by tony122949
Service Price Transparency
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Service Communication
Recommend Dealer
No
Sep 25, 2024

Lithia Hyundai of Reno responded

Tony, Thank you for taking the time to review your visit. I would appreciate an opportunity to speak with you regarding your recent experience. At your convenience, please get in touch with me. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 20, 2024

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long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!

August 29, 2024

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People were very friendly and helpful. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. More

by LISAYU1688
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Sep 03, 2024

Lithia Hyundai of Reno responded

Hello, we're delighted to hear you enjoyed the friendly service and amenities at Lithia Hyundai of Reno. Thanks for sharing your positive experience!

July 24, 2024

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Employee Rating

My car was in the shop for a week and a half for an oil change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the More

by WRAITH_KISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan-service consultant

Jul 25, 2024

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 22, 2024

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Employee Rating

They haven't paid me for the car rental it's been several weeks since I submitted the claim More

by trucker.chicke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 23, 2024

Lithia Hyundai of Reno responded

Hey Judy, Did you submit the receipts for reimbursement with Hyundai USA, or Lithia Hyundai of Reno? Or, if you can give me a call at 775-682-3352 I'll see what I can do to help. Scott

Jul 23, 2024

Lithia Hyundai of Reno responded

Trucker, I called and left a voicemail. Please give me a call back at 775-682-3352 and I'll see what I can do to speed things up for you. Scott

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