Chantel Hughes
Chantel Hughes at Lithia Hyundai of Reno
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Chantel Hughes

Asst Service Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.0
53 Reviews
4.0

53 Reviews

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53 Reviews of Chantel Hughes

January 21, 2025

Dealership Rating
Employee Rating

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 13, 2025

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Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. More

by isaacibarra
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 14, 2025

Lithia Hyundai of Reno responded

Isaacibarra, we're delighted to hear that Trishi provided you with excellent service at Lithia Hyundai of Reno. Thanks for sharing your experience!

January 10, 2025

Dealership Rating
Employee Rating

I WAS NOT ORIGINALLY GOING TO WRITE BUT I STARTED THINKING IF I WERE THE SUPERVISOR OF THIS DEPARTMENT I WOULD ASK MY PEOPLE TO TRY TO LOOK MORE UNIFORM, THEY TRULY DON'T LOOK AS THOUGH WANT TO HELP More

by abovedrest
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Jan 15, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your thoughts with us. We appreciate the feedback and will certainly take it into consideration to improve our team's presentation and make the area more welcoming. If there's anything else you'd like to discuss, please feel free to reach out. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 18, 2024

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Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Lithia Hyundai of Reno responded

Danny, We strive for quality and efficiency in all maintenance tasks, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 18, 2024

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Excellent customer service, everyone was very personable and kept me I. The look via text was great More

by christie.lane
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg

Nov 19, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that you enjoyed the customer service provided by our team. Until next time, safe travels!

November 10, 2024

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Employee Rating

Wish you had a Hyundai dealership in Fallon NV. My service was only available at a dealership and you offered a ride service to my home. I had to leave my vehicle for three days. Overall the staff More

by rothdr3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bill Dayton , Was assigned a service rep but I do not remember name was a five star.

Nov 12, 2024

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear our team provided great service and that the ride service was helpful. We appreciate your feedback about having a dealership in Fallon, NV, and will keep it in mind for future considerations. Safe travels until we see you next time!

November 05, 2024

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Employee Rating

Lithia always provide good customer service. 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 06, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

October 10, 2024

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Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

September 22, 2024

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Employee Rating

Went in for a detail and didn't get anywhere near a detail. Terrible job. Had to redo it myself. More

by tony122949
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 25, 2024

Lithia Hyundai of Reno responded

Tony, Thank you for taking the time to review your visit. I would appreciate an opportunity to speak with you regarding your recent experience. At your convenience, please get in touch with me. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 20, 2024

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Employee Rating

long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!

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