Chantel Hughes

Excellent customer service, everyone was very personable and kept me I. The look via text was great and kept me I. The look via text was great More

by christie.lane Verified Customer Verified Customer

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Wish you had a Hyundai dealership in Fallon NV. My service was only available at a dealership and you offered a ride service to my home. I had to leave my vehicle for three days. Overall the staff My service was only available at a dealership and you offered a ride service to my home. I had to leave my vehicle for three days. Overall the staff was great and service was completed as mentioned. More

by rothdr3 Verified Customer Verified Customer

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Lithia always provide good customer service. 90% of the time they are knowledgeable and fair 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79 Verified Customer Verified Customer

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Very efficient and helpful staff. They are quick and communicative about all aspects of the service. They are quick and communicative about all aspects of the service. More

by JWORD1 Verified Customer Verified Customer

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Went in for a detail and didn't get anywhere near a detail. Terrible job. Had to redo it myself. detail. Terrible job. Had to redo it myself. More

by tony122949 Verified Customer Verified Customer

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long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R Verified Customer Verified Customer

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People were very friendly and helpful. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. More

by LISAYU1688 Verified Customer Verified Customer

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My car was in the shop for a week and a half for an oil change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the end after I yelled at the service operator. That was after they kept my car for that entire week and after many unreturned phone calls that I made to the service department. I also live an hour away. I will drive the extra additional hour to the next town before I ever comeback to this service department again! No thanks!!!! More

by WRAITH_KISS Verified Customer Verified Customer

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They haven't paid me for the car rental it's been several weeks since I submitted the claim weeks since I submitted the claim More

by trucker.chicke Verified Customer Verified Customer

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Ryan is the only decent employee there. He has consistently tried to go above and beyond for me, however his boss Chantel is extremely disrespectful, does not care about the customer, and t He has consistently tried to go above and beyond for me, however his boss Chantel is extremely disrespectful, does not care about the customer, and takes no responsibility for things done wrong. For example my vehicle was left unlocked multiple times after business hours and I know this because I received an alert in my phone through the Hyundai app. I brought this to her attention and explained that while you have a gate it doesn’t make it secure nor safe. I explained to her that if I had left my firearm in there and somebody got their hands on it that it would be on them for failing to lock my vehicle. She told me it was not her problem and if I had left a firearm in there it’s my fault. No care in the world that she left MY vehicle unsecured. I also brought to her attention that Kia and Hyundai are the two most common vehicles being stolen right now and she could care less and told me they have “security”. Mind you I’m aware of their security company and they do not carry a gun, are out of shape, and or usually asleep in their vehicles multiple times on their shift. Chantel told me that I should be so thankful they are giving me a loaner vehicle (three weeks later mind you). They claim that the repair needed was not covered under warranty (even though I never hit anything). I only wanted my sensor fixed they claimed my bumper and under carriage had damage and needed to be fixed. Reno Hyundai is absolutely trash and do not care about their customers at all. The worst part so many people told me they were terrible and I still gave them a chance. , I highly advise anyone take the extra time and go to Carson as I have heard nothing but good things about them. Chantel I hope your boss sees this and they can happily call me so I can advise them the lack of professionalism on your part. More

by SHELBYRAE794 Verified Customer Verified Customer

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