Chad Higgins
Chad Higgins at Victory Toyota of Brook Park

Chad Higgins | Page 9

New Car Sales Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
4.8
570 Reviews

I'm the proud father of 2 wonderful girls. Happily married for 20 years. I've been part of the Metro Toyota family for over 24 years, I'm very lucky to have an employer that is as wonderful as they are!

Dealership Experience

26 yrs, 11 mos

Industry Experience

26 yrs, 11 mos

Specialties & Trainings

Toyota Platinum certified

4.8

570 Reviews

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570 Reviews of Chad Higgins

December 21, 2022

Dealership Rating
Employee Rating

Great place to lease a car. Great Customer service. Managers care about your issues and treat you like family. More

by KNIGHTABED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2022

Victory Toyota of Brook Park responded

What an outstanding review! Barry and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

December 18, 2022

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Employee Rating

We had a wonderful experience with every step of the process. We came in from out of town and it. Was very pleased. More

by Debbieganyardbaba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Terry Jelleson

Dec 19, 2022

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

December 16, 2022

Dealership Rating
Employee Rating

From the first inquiry I made about a RAV4 with Krystal, to the final paperwork being signed, Metro Toyota was amazing! They made my first new car purchase effortless! Thank you, and happy holidays! More

by Noclass05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2022

Victory Toyota of Brook Park responded

What an outstanding review! Krystal and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that this is what helped earn your trust. Thank you tremendously for your positive feedback, and we look forward to seeing you in service for the complimentary Toyota Care maintenance.

December 15, 2022

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Excellent dealership in which to buy your vehicle or vehicles. They also provide excellent service and customer care! More

by Eyeonfrnk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 11, 2022

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Employee Rating

Polished showroom,yes polished staff,yes polished brand new vehicle,not so much. First glance in the rearview mirror and the suction cup marks from the manufacturer leave me disappointed More

by JERRYRUEBENSAAL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider

Dec 13, 2022

Victory Toyota of Brook Park responded

Please stop in at your earliest convenience so that we can remove the suction cup marks caused by glass installation at the factory. We would love to earn that fifth star :) and we hope that you love your new Toyota!

December 11, 2022

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Employee Rating

Bob and Toni were both very helpful from start to finish. My total experience was A+ More

by Mbrochetti1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2022

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Bob and Tony's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 04, 2022

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Employee Rating

Found and got my dream car! !! Very professional dealership. Amazed by the time we spent on the contract. Usually it takes hours and hours. But this time it was very smooth handl More

by New Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Schneider

Dec 07, 2022

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Justin is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

December 01, 2022

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Employee Rating

Very helpful and wonderful! Sam and Chad took the time and helped me and were extremely thorough More

by RITAYEM84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Ibrahim

Dec 01, 2022

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Sam works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

November 27, 2022

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Employee Rating

Metro Toyota and Robert were extremely accommodating, fair, and made the transaction seamless. I’ll purchase my next Toyota from them. More

by Dennis.warburton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schneider , Robert Saponari

Dec 01, 2022

Victory Toyota of Brook Park responded

Congratulations on your car! We’re happy that you trusted us to help you with this big moment! We'll look forward to seeing you back now that you’re a part of our family! If you need anything at all please call us to give you a hand!

November 24, 2022

Dealership Rating
Employee Rating

Everyone we dealt with here from start to finish was amazing. They were helpful and kind. Special thanks to Bob for crayons and paper to entertain our little one while we handle the paperwork! More

by Gerry M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright, Anastasia Kaluszyk, Jackie Nunez-Rodriguez , Krystal Rodriguez

Dec 01, 2022

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Anastasia is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

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