Cesar Tereso

I had a frustrating experience with the dealership that took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone, and promised callbacks never happened. I felt my treatment there was unacceptable. Additionally, when my vehicle was finally returned, it was not cleaned. More

by Chris G Verified Customer Verified Customer

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Service department was very helpful . Thanks My tire was flat and they were fantastic in getting me back on the road Thanks My tire was flat and they were fantastic in getting me back on the road More

by gregglasky Verified Customer Verified Customer

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Service for my X5 is always top notch! Great service center with very helpful service managers. Great service center with very helpful service managers. More

by auburn.amy00 Verified Customer Verified Customer

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The service department has been attentive and responsive. The communication was swift especially during the holiday time. The communication was swift especially during the holiday time. More

by stephani.mendizabal Verified Customer Verified Customer

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2 hours for an oil change seems excessive. I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service ce I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service center on her own. Repair prices seem to be overpriced and I question whether it is a tactic to try to get me to purchase a new vehicle or just gouging by commission based service department. If you are under warranty, Ferman is fine, if not, you likely are getting overcharged. Being told not to rotate tires, when all 4 are the same size didn't sound right. I don't get a warm and fuzzy integrity / golden rule feeling from this place. More

by jamiewymer Verified Customer Verified Customer

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Cesar is the best service advisor ever! Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. More

by RATLIFF Verified Customer Verified Customer

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This dealership is top notch…Give Caesar and BJ a raise they are awesome and take customer service to the next level! they are awesome and take customer service to the next level! More

by Leonard Dixon Verified Customer Verified Customer

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Cesar Tereso is the best service manager I have ever dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. dealt with. Super responsive and transparent. Always reachable. Very happy with the service and outcome. More

by Msummers Verified Customer Verified Customer

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Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

by rca0 Verified Customer Verified Customer

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BJ Ferguson was super helpful in servicing our cars! I highly recommend working with him! I highly recommend working with him! More

by denmark.francisco Verified Customer Verified Customer

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