Cesar Tereso

Diagnosis of the problem and work we’re fine. Car is great again very please Car is great again very please More

by muencks Verified Customer Verified Customer

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I had my car brought in for service in Septempter, and it was abandoned with no word from your service team until I called and called over and over and finally reached a technician who couldn't really give m was abandoned with no word from your service team until I called and called over and over and finally reached a technician who couldn't really give me any answers about the car. My car sat with you for 2 months before I sent a tow truck to bring it back home. You have the worst service of any dealer or mechanic I've ever personally witnessed in 50 years. Inept and unprofessional is an understatement. More

by Perry Verified Customer Verified Customer

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Andres was the service advisor and he was extremely helpful and easy to reach when called. He responds quickly to messages and explained the car issue clearly. helpful and easy to reach when called. He responds quickly to messages and explained the car issue clearly. More

by ROLDANCRISTINA Verified Customer Verified Customer

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Service is great , but the coffee machine is amazing as I wanna get coffee from here everyday !!! wanna get coffee from here everyday !!! More

by mborbollajr1 Verified Customer Verified Customer

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I had a frustrating experience with the dealership that took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone took two months to repair my vehicle. Communication was poor throughout the process; I often had to call for updates but rarely got through to anyone, and promised callbacks never happened. I felt my treatment there was unacceptable. Additionally, when my vehicle was finally returned, it was not cleaned. More

by Chris G Verified Customer Verified Customer

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Service department was very helpful . Thanks My tire was flat and they were fantastic in getting me back on the road Thanks My tire was flat and they were fantastic in getting me back on the road More

by gregglasky Verified Customer Verified Customer

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Service for my X5 is always top notch! Great service center with very helpful service managers. Great service center with very helpful service managers. More

by auburn.amy00 Verified Customer Verified Customer

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The service department has been attentive and responsive. The communication was swift especially during the holiday time. The communication was swift especially during the holiday time. More

by stephani.mendizabal Verified Customer Verified Customer

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2 hours for an oil change seems excessive. I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service ce I have had different experiences depending on which vehicle I bring in. Not certain I would feel comfortable having my daughter visit this service center on her own. Repair prices seem to be overpriced and I question whether it is a tactic to try to get me to purchase a new vehicle or just gouging by commission based service department. If you are under warranty, Ferman is fine, if not, you likely are getting overcharged. Being told not to rotate tires, when all 4 are the same size didn't sound right. I don't get a warm and fuzzy integrity / golden rule feeling from this place. More

by jamiewymer Verified Customer Verified Customer

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Cesar is the best service advisor ever! Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. Reasonably priced and reliable service for dealership. Keeps my 10yr old BMW running like new. More

by RATLIFF Verified Customer Verified Customer

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