Caylie Salazar

I was provided great customer service as well as a quick and easy oil change. Super friendly staff. and easy oil change. Super friendly staff. More

by jmdemere Verified Customer Verified Customer

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I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and my first tire rotation, both services to be covered by “Jeep Cares”. I left my vehicle at service and went inside to wait. After approximately 90 minutes I returned to the service area and was told they had just completed the service on my Jeep. The service writer, Caylie, advised me that everything was completed. At this point I asked if the tire rotation had been performed and she immediately replied, “yes”. I asked if she was sure and she called out to a technician who was nearby. The technician responded that he didn’t do the tire rotation because he couldn’t find the wheel key. He also advised the tires were within “spec” and did not need to be rotated. Despite the tire rotation not being performed it was listed on the service order as complete. I asked Caylie to remove the tire rotation from the receipt because the work wasn’t done and she advised that she could not change the work order, but to ask the cashier. I went inside and asked the cashier for a work order that accurately reflected the work done and was told she could not modify the work order. Caylie was called into the cashier area, and I advised I was concerned that the dealership would “bill” for the service that wasn’t performed. Caylie hand wrote I was assured by Caylie that the dealership would not bill for work that was not performed. Caylie then wrote “Not done -Caylie” on my copy of the receipt. I advised her that was not sufficient and requested a manager. After approximately ten minutes Gracie came into the cashier area and identified herself as the service manager. I advised Gracie of my concerns and she also advised she could not modify the incorrect service order. After a significant period of back and forth, with both Caylie and Gracie leaving and returning to the cashier area I was given a second work order that states only “Rotation was not performed” and “Info Information Only.” Throughout this entire time period both Gracie and Caylie repeatedly assured me that the tire rotation would not be charged. On 4/29, while looking at my “Jeep Cares” account I see that your dealership did deduct my credit for the tire rotation, WHICH WAS NOT PERFORMED. On May 1 a customer rep called me from the dealer and I relayed my circumstances. Approximately 30 minutes later I received a call from Richard Hernandez the general manager. I relayed the story again and Richard advised he would call me back before the end of the day. It has been two weeks today and I am still waiting for that phone call. With at least 5 Jeep dealerships within a 30-minute drive, I will definitely NOT be returning to this one. More

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The cashier was very helpful with using my dealer account points. No one else had done that before and I have been using them since 2020 so I had points expire and didn’t even know that I had points to use points. No one else had done that before and I have been using them since 2020 so I had points expire and didn’t even know that I had points to use. More

by JLEEDAVENPORT Verified Customer Verified Customer

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Ms. Salazar was very professional and attentive. She constantly checked to make sure her customers were ok while the vehicles were being serviced. She was knowledgeable about the services that needed to constantly checked to make sure her customers were ok while the vehicles were being serviced. She was knowledgeable about the services that needed to be performed and brought to my attention services that needed to be done. She gave great customer service and was a consummate professional. Didn’t have to wait all day for the completion of the service. More

by ESPINNOCK Verified Customer Verified Customer

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Service coordinator was friendly and efficient and the service was carried out in reasonable time but the driver side hood clip was not correctly placed on completion and the hood was moving around on the service was carried out in reasonable time but the driver side hood clip was not correctly placed on completion and the hood was moving around on the highway and I had to stop on the highway and close it properly. More

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Great customer service. Wouldn’t go anywhere else, definitely recommend this dealership. Very trustworthy and they keep you updated on you vehicle. Wouldn’t go anywhere else, definitely recommend this dealership. Very trustworthy and they keep you updated on you vehicle. More

by Cayliealize Verified Customer Verified Customer

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I always come to this dealership to have service done to my car. I trust no one else. my car. I trust no one else. More

by BURNEY5000 Verified Customer Verified Customer

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Amazing staff, like going there as everybody is nice and professional. Fast and convenience service and the staff is direct about what you Car needs. professional. Fast and convenience service and the staff is direct about what you Car needs. More

by ARENAS.ILIANA Verified Customer Verified Customer

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Have a problem on my receipt Have called no one in service will answer phone! service will answer phone! More

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The young lady at the front desk knows her job well. The mechanics do their best to get your vehicle out in an efficient time The mechanics do their best to get your vehicle out in an efficient time More

by cruzk04 Verified Customer Verified Customer

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