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Cassidy An
Cassidy An at Ira Lexus Danvers
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Cassidy An

Assistant Service Manager

Ira Lexus Danvers

101 Andover Street Route 114
Danvers, MA 01923

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5.0
10 Reviews
5.0

10 Reviews

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10 Reviews of Cassidy An

September 09, 2024

Dealership Rating
Employee Rating

Not too much confidence on the technicians to fully check on the vehicle especially when you know what you brought it in for. I thought sales reps were bad guess service in the technician side not to great More

by Khampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Willy Moy, Brendan Deangelis, Dennis Pellegrino, Jennifer Perry

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Sep 13, 2024

Ira Lexus Danvers responded

Khampa, Please reach out to our service management team for more detailed information regarding your concerns. Rick Chase, Service Director, rchase@group1auto.com 978-739-8619. Thank you, Willy Moy General Manager

June 15, 2024

Dealership Rating
Employee Rating

The people at the Lexus are very nice and professional manner. I like going there! More

by doublell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2024

Ira Lexus Danvers responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

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Employee Rating

It started off a little rough, but by the end I was very happy with how I was treated. The manager Joan made me feel comfortable and happy at the end… thanks again More

by Cgburkhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joan Smith, Rick Chase

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Jun 09, 2024

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 03, 2024

Dealership Rating
Employee Rating

The people handling the service are excellent. They are always friendly and engaging. Blank blank More

by Jeff4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mehman Abdulsalamov, Jaime De La Cruz, Brendan Deangelis, Mark Mclean, Thomas Middleton

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Jun 04, 2024

Ira Lexus Danvers responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

April 20, 2024

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Employee Rating

Service advisor was awesome and very attentive, made my experience wonderful, will definitely be visiting the dealership again when needed. More

by Jcuevas03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2024

Ira Lexus Danvers responded

That's fantastic to hear! Having an awesome and attentive service advisor can make a difference in your overall experience. We're glad to know that your visit to our dealership was wonderful, and we look forward to assisting you again in the future. Thank you for choosing us!

April 12, 2024

Dealership Rating
Employee Rating

Great Customer service! Always friendly and willing to help. Thank you for all that you do. More

by 504hramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Brooks, Dennis Pellegrino, Jennifer Perry

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Apr 16, 2024

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 01, 2024

Dealership Rating
Employee Rating

Excellent service as always. Staffs are friendly and keep me informed of the progress. The wait wasn’t bad at all. More

by Tinguyen0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2024

Ira Lexus Danvers responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

Dealership Rating
Employee Rating

We had a great experience at this dealership. Cassidy was very helpful and very professional. He took care of us. We didn’t feel pressured to purchase any extra services. Drop off and pick up was More

by Villafuerteleejoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2024

Ira Lexus Danvers responded

It's fantastic to hear that you had a great experience and that Cassidy provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 22, 2024

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Employee Rating

Fantastic service. Quick and easy for me. Car was was very appreciated. Thank you very much More

by Cerreta2895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2024

Ira Lexus Danvers responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 18, 2024

Dealership Rating
Employee Rating

Very kind and helpful when I went in to have my second key programmed and a service. More

by Jenn P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2024

Ira Lexus Danvers responded

Thank you for the kind words Jenn! We are very happy to hear that we were able to provide you with an enjoyable experience!

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