Casandra Gonzalez

We had a great experience other than being surprised by the Big Star Package which added $5,995 on top of the advertised sales price of the vehicle. Jason was a great salesman and Casandra was super helpf the Big Star Package which added $5,995 on top of the advertised sales price of the vehicle. Jason was a great salesman and Casandra was super helpful setting everything up and educating me on the features of the vehicle. More

by JWILLIAMSON12 Verified Customer Verified Customer

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Mr Charles Jackson did a fantastic job, he help us from the beginning to the end. Would recommend him again again. Thank you Mr Jackson my daughter ❤️ the car. the beginning to the end. Would recommend him again again. Thank you Mr Jackson my daughter ❤️ the car. More

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Cassandra was very helpful in assisting me in my vehicle purchase. She was patient and answered all of my many questions on trading in my used truck for my replacement vehicle. She did a great job in gettin purchase. She was patient and answered all of my many questions on trading in my used truck for my replacement vehicle. She did a great job in getting me into my new truck! Angela with the finance department got me in & out with all of the paperwork completed in about 15 minutes. All in all, dealing with Cassandra & Angela was an easy and pleasant car buying experience. More

by gac458 Verified Customer Verified Customer

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We had a great experience at Big star cadillac! Highly recommend Casandra she was great and easy to work with, definitely made the experience wonderful and stress free. Highly recommend Casandra she was great and easy to work with, definitely made the experience wonderful and stress free. More

by danielmiranda18 Verified Customer Verified Customer

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I had never purchased a vehicle from another state, but found one that I wanted at Big Star. Cass worked with me, even answering my questions well after normal business hours, she took close-up pics of th found one that I wanted at Big Star. Cass worked with me, even answering my questions well after normal business hours, she took close-up pics of the areas that I wanted so that I felt perfectly safe buying a vehicle I had not seen. She worked with service to get a couple of minor issues resolved, and in short, was an absolute professional. I could not ask for better treatment. More

by craignelsonhl Verified Customer Verified Customer

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“Excellent service! !!!!! Blanca was the best!!!! An exciting and caring person all in one!!! She was a great, great, great person that made my buying experience smooth, !!!!! Blanca was the best!!!! An exciting and caring person all in one!!! She was a great, great, great person that made my buying experience smooth, fun, and completely stress-free. She truly went above and beyond to make sure I got exactly what I wanted and understood every step of the process. If you’re looking for someone who genuinely cares and makes you feel confident about your purchase, Blanca is the one to see! I can’t thank her enough for turning what can be a stressful process into such a positive and exciting experience.” More

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We found our CT5 3 hours away in Houston. From the initial phone call with Casandra everything was executed perfectly. She knows what she’s doing. We didn’t need to be sold on the car so we w From the initial phone call with Casandra everything was executed perfectly. She knows what she’s doing. We didn’t need to be sold on the car so we went straight into numbers and working with everyone. Big Star Cadillac gave us an amazing deal on our vehicle and Casandra plays a big part in that. When she says “let me go to work for you” she certainly does. Everyone was so kind from Angela with our finance docs to Deyme taking the time to show us super cruise and other unique features. The car was spotless and presented with a red bow. We appreciated everyone so much for making this such an easy transaction and for everyone being so kind. If we find ourselves wanting another Cadillac in the future we would certainly reach out to Casandra! Thank you! More

by CARSONOWENS1 Verified Customer Verified Customer

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Cassandra was great to work with. Got the deal made with very little back and forth. Over text messages which was super convenient for me and my daily schedule. 10 out of 10 recommend Got the deal made with very little back and forth. Over text messages which was super convenient for me and my daily schedule. 10 out of 10 recommend her and dealership. More

by Stacy Verified Customer Verified Customer

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High level of customer service. Everyone is friendly and helpful at all level, including management. Everyone is friendly and helpful at all level, including management. More

by DUY Verified Customer Verified Customer

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Casandra and Lee from part services were great and excellent service. Casandra went above customer expectations excellent service. Casandra went above customer expectations More

by verovette15 Verified Customer Verified Customer

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