Carrie Howard
Carrie Howard at Salerno Duane Ford
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Carrie Howard

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
59 Reviews
5.0

59 Reviews

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59 Reviews of Carrie Howard

November 15, 2024

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Employee Rating

Carrie at Salerno Duane was the most helpful service person! She provided pricing, arranged service appointment, coordinated transport and submitted rebate paperwork for me. Such a friendly and helpful More

by pattyorlando
Service Price Transparency
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Recommend Dealer
Yes

November 04, 2024

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Easy, understanding staff to work with. Carrie keeps in constant contact and is honest about repair outlooks and timetables. She recommends additional service and concerns without it being More

by dsarge390
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Recommend Dealer
Yes

October 24, 2024

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Appreciate the attention to the clients needs and courteous service and home delivery of vehicle More

by luludiso
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Recommend Dealer
Yes
Oct 28, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

October 04, 2024

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The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

October 01, 2024

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Good communication, prompt scheduling availability and thorough service appointment. Would definitely recommend Solerno Duane for any service needs. More

by DTHOMAS34
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Recommend Dealer
Yes
Oct 02, 2024

Salerno Duane Ford responded

Thank you for taking the time to share your feedback and for leaving a 5-star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 21, 2024

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Service center is always helpful, very efficient and prompt with communication. The hours of operation are convenient and the options they offer are terrific. More

by geckert20
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Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

Sep 23, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

September 10, 2024

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Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204
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Recommend Dealer
Yes
Sep 23, 2024

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

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I brought my husband's truck in for his routine service. While the truck was there, Salerno Duane took care of a windshield wiper recall. Happy hubby, happy wife, happy life. Everyone is always incredibly More

by fishstriper
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Caliguari

Aug 19, 2024

Salerno Duane Ford responded

Thank you for taking the time to leave us your feedback and a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

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It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

by omgbabyboy1
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Recommend Dealer
Yes
Aug 29, 2024

Salerno Duane Ford responded

Thank you very much for your recommendation and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 14, 2024

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Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. More

by NFOLK7
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Recommend Dealer
No
Aug 19, 2024

Salerno Duane Ford responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

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