Carmelo Adorno

I was lied to and tricked. I agreed 4.97% finance charge. It was changed somewhere in the process to 5.97% when the final contract paper was printed out for my signature. Th I agreed 4.97% finance charge. It was changed somewhere in the process to 5.97% when the final contract paper was printed out for my signature. This is my fault I believed the salesperson telling me the 4.97% interest rate. Had no idea the finance person would arbitrarily change it. In addition the finance person lied to my face after handing me the sheet with the extra care protection added which on paper changed the monthly payment $100. Like we can’t read. I did accept the extra care because I wanted it. Buyer beware!! Check EVERY line on EVERY paper More

by bablake10 Verified Customer Verified Customer

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Bought a car from them recently and had a rather bad experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. More

by gearshifty Verified Customer Verified Customer

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Traded In a car very easy process. They delivered our new car to our home. Great salesman Aubrey. They delivered our new car to our home. Great salesman Aubrey. More

by gwsweet1 Verified Customer Verified Customer

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I would have given Carmelo 0 stars if it let me. Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Tacoma on July 9th. I had to reapply for loan because Toyota of Rockwall didn’t send funding request until middle of August I had to pay a few tenths of a percent higher interest. I just asked Carmelo for a little off the price just to make up the difference what I was paying in car payments. Of course he said no and would never call me back to discuss. He just told Isai to tell me no. I even asked for a couple hundred dollars of Tacoma accessories from your parts department. And no. I finally got my tag a few weeks ago I had to call Isai because my paper tag had expired to get a new paper tag because I hadn’t received my permanent tag yet. I even called and talked to Barbara Jackson Secretary. And explained everything she said she would call me back or the general manager would it’s oct 17th still haven’t heard anything. To me that’s not vey good business. I will never buy or recommend Toyota if Rockwall to anybody!! More

by mjrou65 Verified Customer Verified Customer

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Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. More

by wonggong7788 Verified Customer Verified Customer

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After multiple attempts to fix the problem, my Navigation still does not work and the subscription is still not properly set up. still does not work and the subscription is still not properly set up. More

by JOHNGRUBBS1 Verified Customer Verified Customer

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Buena atencion, amabilidad, rapidez , consiguen la manera de financiamiento, los recomiendo, tienen personas capaces para atender muy bien su clientela de financiamiento, los recomiendo, tienen personas capaces para atender muy bien su clientela More

by Maizquelduarte06 Verified Customer Verified Customer

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I don’t know who Carmelo even is… this process was very weird and I was put off at times. Adam was great but no longer works there, Jeff was pushy and uncomfortable at times and when it came to actually se weird and I was put off at times. Adam was great but no longer works there, Jeff was pushy and uncomfortable at times and when it came to actually selling me the car, couldn’t care less probably due to not making much money off me, he passed me to Aubrey and he was excellent. Also, the girl in finance was really rude and I wasn’t even financing but that’s probably why. I love the car though so whatever. More

by dianakglenn Verified Customer Verified Customer

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Great service and good cookies to eat. Very good quality workmanship. I appreciate everything very much!! Very good quality workmanship. I appreciate everything very much!! More

by REDRABBIT195 Verified Customer Verified Customer

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I had a lot of fun and I a new rav4 I give all service employees 5 stars employees 5 stars More

by mzzzrenea Verified Customer Verified Customer

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