Carmelo Adorno

Great experience! I appreciate Tristan patience with us. He's been kind, patient, and more importantly thorough. He certainly made the difference! Everyone was great. I appreciate Tristan patience with us. He's been kind, patient, and more importantly thorough. He certainly made the difference! Everyone was great. If I were to buy another cone, I would definitely come back and ask for Tristan. I highly recommend this place to anyone who is considering Toyota. I am very happy with the car and the service provided. More

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Had an amazing experience buying a car here. Melvin was fantastic he was helpful, knowledgeable, and took the time to listen and understand exactly what I was looking for. The rest of the team w Melvin was fantastic he was helpful, knowledgeable, and took the time to listen and understand exactly what I was looking for. The rest of the team was also very polite and provided a very smooth car buying experience. I love my new car! More

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My experience at toyota of rock wall was a pleasant one. Would recond to people. Would recond to people. More

by DAKOTA.DOBBS Verified Customer Verified Customer

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My experience was a good one. The salesman was knowledgeable and helpful. Loved my new car The salesman was knowledgeable and helpful. Loved my new car More

by vanessa26 Verified Customer Verified Customer

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Helpful. Supportive. Will buy from again for sure. Can’t say enough positive comments. A++ Supportive. Will buy from again for sure. Can’t say enough positive comments. A++ More

by mike.mackrell Verified Customer Verified Customer

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I had a great experience with Isai who made sure to be patient through out the whole process. The staff was efficient and friendly. patient through out the whole process. The staff was efficient and friendly. More

by Yariel G. Verified Customer Verified Customer

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I was lied to and tricked. I agreed 4.97% finance charge. It was changed somewhere in the process to 5.97% when the final contract paper was printed out for my signature. Th I agreed 4.97% finance charge. It was changed somewhere in the process to 5.97% when the final contract paper was printed out for my signature. This is my fault I believed the salesperson telling me the 4.97% interest rate. Had no idea the finance person would arbitrarily change it. In addition the finance person lied to my face after handing me the sheet with the extra care protection added which on paper changed the monthly payment $100. Like we can’t read. I did accept the extra care because I wanted it. Buyer beware!! Check EVERY line on EVERY paper More

by bablake10 Verified Customer Verified Customer

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Bought a car from them recently and had a rather bad experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. experience. It took over 2 weeks to get a hold of someone that actually could fix the problem. I think next time we will try a different dealership. More

by gearshifty Verified Customer Verified Customer

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Traded In a car very easy process. They delivered our new car to our home. Great salesman Aubrey. They delivered our new car to our home. Great salesman Aubrey. More

by gwsweet1 Verified Customer Verified Customer

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I would have given Carmelo 0 stars if it let me. Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Tacoma on July 9th. I had to reapply for loan because Toyota of Rockwall didn’t send funding request until middle of August I had to pay a few tenths of a percent higher interest. I just asked Carmelo for a little off the price just to make up the difference what I was paying in car payments. Of course he said no and would never call me back to discuss. He just told Isai to tell me no. I even asked for a couple hundred dollars of Tacoma accessories from your parts department. And no. I finally got my tag a few weeks ago I had to call Isai because my paper tag had expired to get a new paper tag because I hadn’t received my permanent tag yet. I even called and talked to Barbara Jackson Secretary. And explained everything she said she would call me back or the general manager would it’s oct 17th still haven’t heard anything. To me that’s not vey good business. I will never buy or recommend Toyota if Rockwall to anybody!! More

by mjrou65 Verified Customer Verified Customer

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