Carlos Velasco
Carlos Velasco at Temecula Hyundai

Carlos Velasco

Service Manager

Temecula Hyundai

27430 Ynez Road
Temecula, CA 92591

4.4
84 Reviews
4.4

84 Reviews

Write a Review

84 Reviews of Carlos Velasco

August 25, 2026

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Great customer service. Fast and efficient, clean waiting room. Everyone is attentive, patient and kind More

by ROXANEKRGR
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2026

Temecula Hyundai responded

We’re glad you found the service on your Elantra fast and efficient and that our waiting room was clean and inviting. Hearing that our team was attentive, patient, and kind means a lot to us.

August 24, 2026

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I all way had a great experience with this dealership service department once I purchased the Vehicle. My only disappointment is that I pay more for my Vehicle compared to the same vehicle in other Hyund More

by GILBERT_CLS
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Recommend Dealer
Yes
Aug 25, 2026

Temecula Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 17, 2026

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They have been great over the years. When my car was having transmission problems, brought me a loaner to vista, ca where I was working at the time. Always going above and beyond More

by CBRDREAMS
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Recommend Dealer
Yes

Other Employees Tagged: Steve Enriquez, Adonis G

Aug 17, 2026

Temecula Hyundai responded

Your mention of the loaner vehicle during your Sonata’s transmission repair highlights how our service team aims to keep you moving without interruption. Hearing that we’ve continued to exceed your expectations over the years means a great deal to our team.

August 16, 2026

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I like this dealership. Clean and friendly. Uber to mall if you don't want to stay and wait More

by CRZYRDFN
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Recommend Dealer
Yes
Aug 16, 2026

Temecula Hyundai responded

Thank you for the kind review! We’re glad you enjoy our clean and friendly dealership and appreciate you mentioning our Uber service to the mall. We’re always happy to make your service experience as convenient and comfortable as possible. We look forward to seeing you again at Temecula Hyundai!

August 13, 2026

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We have purchased four vehicles from Temecula Hyundai and customer service has always been fantastic, credit amazing, vehicles perfect More

by Drew
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Recommend Dealer
Yes
Aug 13, 2026

Temecula Hyundai responded

Thank you so much for your continued loyalty and for choosing Temecula Hyundai for all four of your vehicle purchases\! We truly appreciate your kind words about our customer service and are thrilled to hear that you’ve had such a fantastic experience each time\. We look forward to continuing to provide you with the exceptional service you deserve\. Thank you for being part of the Temecula Hyundai family\!

August 08, 2026

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Did not use service. This review is for the sales department. Easy purchase and delivered the car to my home. No need to go to dealer. More

by BSTMCOPE
Recommend Dealer
Yes
Aug 08, 2026

Temecula Hyundai responded

Your note about home delivery highlights how our sales department aims to make purchasing hassle-free. Hearing that the purchase was easy means a lot to our team. We hope you enjoy driving your new Hyundai IONIQ 5.

August 07, 2026

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The service department will not help you voluntarily. You will have to argue with them to get something done. Nobody really cares about service! They just want to sell cars and be done with it. More

by rkwplus
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Recommend Dealer
No

Other Employees Tagged: Ben Woods , Pedro Rodriquez sold me all my cars. He was the best, but it looks like he’s gone.

Aug 07, 2026

Temecula Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your experience with our service department left you feeling this way. Our goal is for every customer to feel heard, respected, and supported, both during the purchase process and long after. We take concerns like yours seriously and appreciate you bringing this to our attention. We would welcome the opportunity to better understand what happened and see how we can address your concerns. Please reach out to our team directly so we can work toward a resolution and provide the level of service you should expect from us.

August 07, 2026

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From the time I made the call to the time I left their service is top notch More

by GINAMSTRICKLAND
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Recommend Dealer
Yes

Other Employees Tagged: Steve Enriquez, Ben Woods, Blake Thommason, Adonis G , Ian in service

Aug 07, 2026

Temecula Hyundai responded

Hearing that your service experience felt top notch means a lot to our service department. We’re glad our team could provide seamless care for your Hyundai Santa Fe.

August 03, 2026

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“Adonis” (the best), and the team, were fantastic, my dad is 91 he will only take his car here, they all know him and treat him so good!!! Carlos the Service Mgr is very Accessible, and kind. I am his d More

by Cealvarez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ben Woods, Adonis G

Aug 03, 2026

Temecula Hyundai responded

Adonis and the rest of the team were delighted to care for your father at 91 and make him feel right at home. Carlos’s accessibility and kindness truly stood out, and we’re glad coordinating on his behalf was simple. Thank you for trusting us with your Hyundai, and we look forward to assisting you both again.

Aug 03, 2026

Temecula Hyundai responded

Thank you so much for your kind words, Catherine! We’re honored that your father trusts Temecula Hyundai with his vehicle. It’s wonderful to hear that Adonis, Carlos, and our entire service team consistently make him feel welcomed and well cared for. We truly appreciate your family’s trust and look forward to serving you both for many years to come!

August 02, 2026

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This service was absolutely great. They helped me tremendously find a place to go while they were working on my car. No complaints at all. More

by caralynesoares
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Recommend Dealer
Yes
Aug 02, 2026

Temecula Hyundai responded

Thank you for the fantastic review! We’re delighted to hear you had such a great service experience. It’s wonderful to know our team was able to help make your wait more comfortable by recommending a nearby place to spend your time while we worked on your vehicle. We truly appreciate your kind words and are grateful for your trust. We look forward to welcoming you back to Temecula Hyundai for your next visit!

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