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Carlos .Valenzuela

Overview Reviews (6) Inventory (653)

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Carlos .Valenzuela

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Carlos .Valenzuela

Used Car Sales Manager

Courtesy Chevrolet

1233 E. Camelback Road
Phoenix, AZ 85014

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6 Reviews

Overview Reviews (6) Inventory (653)

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6 Reviews

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6 Reviews of Carlos .Valenzuela

May 10, 2024

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Employee Rating

Excellent service. Recommend to anybody. I have purchased six cars here and never fail to be content. Recommend to anybody. I have purchased six cars here and never fail to be content. More

by John

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Noah Montez, Jordan Musick, Manuel Castillo , Montana Henson, Lamar Mclaughlin

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May 13, 2024 -

Courtesy Chevrolet responded

Thank you so much, John! We appreciate your loyalty and are thrilled to hear about your six positive experiences with Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We look forward to assisting you with future vehicle needs. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 28, 2023

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Employee Rating

Definitely the best dealership I’ve bought from. Everyone was incredibly kind and nobody was pushy throughout the sales process. I highly recommend Courtesy Chevrolet! Everyone was incredibly kind and nobody was pushy throughout the sales process. I highly recommend Courtesy Chevrolet! More

by RJ Ric

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jessica Ogunjobi, Mario Ruiz, Hector Bastida, Jordan Musick, Jonny Ramirez , Ben Herlo, Ivan Torres

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Dec 29, 2023 -

Courtesy Chevrolet responded

RJ, we cannot thank you enough for your wonderful review of Courtesy Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

November 03, 2023

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Employee Rating

I had an absolutely horrible experience with Carlos Valenzuela and his employee. We agreed on the sale of my vehicle and had the contract signed already then they decided they no longer wanted my vehic Valenzuela and his employee. We agreed on the sale of my vehicle and had the contract signed already then they decided they no longer wanted my vehicle. They snatched my contract and attempted to rip it up. I've never experienced such horrific customer service in my life. Both Carlos and the other employee showed no remorse in their actions and refused to honor the signed contract. I am now forced to get an attorney and proceed with legal action. More

by Vincent

Recommend Dealer

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Nov 03, 2023 -

Courtesy Chevrolet responded

Thank you for providing us with your feedback, Vincent. We tried to offer the best deal according to the work that needed to be done on the vehicle to account for the cost of the repairs. Unfortunately, our scanner was down at the time you came in and did not start working until the end of the deal. Once the scanner was working, it came back that the vehicle had issues with the Catalytic Converter which is why we had to alter our original offer. If you would like to discuss this further feel free to contact me at your earliest convenience. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

Nov 03, 2023 -

Vincent responded

That’s not the reason for my review. My issue is your employee grabbed the contract, ripped them and then attempted to crumple them up when I tried to retrieve it. He acted in an extremely unprofessional manner and in no way treated me as a customer should be treated. Check your cameras, unless they really don’t work like he claimed. His behavior was unacceptable.

July 26, 2023

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Employee Rating

Excellent to work with . Very helpful and friendly. Third truck I have bought from them . Thx Very helpful and friendly. Third truck I have bought from them . Thx More

by Jimmy

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ernie Viene, Victor Ayala , Brock Roulier

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Jul 26, 2023 -

Courtesy Chevrolet responded

We appreciate you for letting others know about your experience with us here at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 04, 2022

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Employee Rating

We went through a few dealerships and found Courtesy Chevrolet to be the most professional to deal with. The experienced salespeople (Tim John)are great. Very knowledgeable in the vehicles. If he didn’t Chevrolet to be the most professional to deal with. The experienced salespeople (Tim John)are great. Very knowledgeable in the vehicles. If he didn’t know an answer, he went and asked someone for that answer. Financing (Mika), extremely professional. Will definitely do business with them again More

by junecorrado

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Garrett Gaffney , Mika Ghanooni, Tim John

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Aug 05, 2022 -

Courtesy Chevrolet responded

June, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Courtesy Chevrolet. Please feel free to contact us if you have any questions about your new purchase. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

June 09, 2022

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Employee Rating

Carissa Fuller was amazing to work with, she was patient, understood what we were looking for, addressed all our concerns and delivered the car I have always wanted. Carlos and Hector were also great to asso understood what we were looking for, addressed all our concerns and delivered the car I have always wanted. Carlos and Hector were also great to associate with. Looking forward to working with the Courtesy team in the future! More

by Missaz_007

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mario Ruiz, Hector Bastida , Carissa Fuller

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Jun 09, 2022 -

Courtesy Chevrolet responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Courtesy Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

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