Carlos Pila

Sales rep Carlos was great! Very happy with the Jeep I bought. But at delivery, it had only one set of keys. Carlos referred me to someone above him to discuss. The opinion Very happy with the Jeep I bought. But at delivery, it had only one set of keys. Carlos referred me to someone above him to discuss. The opinion of dealer management was basically tough luck. I purchased a “used car” and if I wanted a second set, I would have to buy them. I had been told it was a leased car returned at lease end, which was one reason why it was kept in such good condition. Since leasee is responsible for all damage, shouldn’t he have been charged for losing a set of keys? Management decision was since I didn’t specify two keys, ai was out of luck. REALLY? I didn’t specify it would have four wheels and tires. I just expected it would. I expected it would include two keys. So apparently I am stuck with having to pay several hundred dollars for a second key, because I didn’t specify that before delivery. When I first left the dealership I was very happy with my new purchase. When I returned the next day to return the “second key” from my trade-in, I left unhappy after being told the new purchase would include only one key. Seems rather petty to me! More

by BROWN7373 Verified Customer Verified Customer

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Easy straight to the point Went out of their way to get the vehicle we were looking for from another dealer. the vehicle we were looking for from another dealer. More

by IANHARRIS1780 Verified Customer Verified Customer

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Everything was good. Except we were told the car would be cleaned. Doesn't look washed, windows and and interior (seats and floor) was dirty Except we were told the car would be cleaned. Doesn't look washed, windows and and interior (seats and floor) was dirty More

by cherese.pimentel Verified Customer Verified Customer

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Excellent service, Carlos was a very professional person and always tried to help us get good discounts. and always tried to help us get good discounts. More

by gonpe2877 Verified Customer Verified Customer

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2.5 hrs to get two tires changed since sold me a used vehicle that had zero tread. Had to pay for the tires as well. Even though i dont think the car the way it was. Was even legal to sell in that condit vehicle that had zero tread. Had to pay for the tires as well. Even though i dont think the car the way it was. Was even legal to sell in that condition More

by POOL.JANITOR Verified Customer Verified Customer

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Got sold a car with rear tires no tread. Below safe driving and was made to purchase new tires. Then 2.5 hrs wait time for them to be swapped out because poor communication Below safe driving and was made to purchase new tires. Then 2.5 hrs wait time for them to be swapped out because poor communication More

by POOL.JANITOR Verified Customer Verified Customer

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Salesperson was responsive to questions and very patient while a made a decision about which car to buy. while a made a decision about which car to buy. More

by benkiwi Verified Customer Verified Customer

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Excellent customer service. Carlos was able to make sure the buying process went as smooth as possible. Carlos was able to make sure the buying process went as smooth as possible. More

by ulopezjr5317 Verified Customer Verified Customer

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Was honest and prompt. No surprises completed work in a timely manner. thank very much. No surprises completed work in a timely manner. thank very much. More

by ronica311 Verified Customer Verified Customer

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Great service! Thank you so much, it was not very long wait time. Quick service Thank you so much, it was not very long wait time. Quick service More

by saiggyasmin Verified Customer Verified Customer

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