Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas
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Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
96 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

24 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.6

96 Reviews

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96 Reviews of Carlos Lopez

January 10, 2025

Dealership Rating
Employee Rating

Great service price was a bit steep. But my are was great.service was ok.the service area could uuse some more customer training . But all in all ok More

by jontiveros77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Norm Reeves Toyota Dallas responded

We appreciate the feedback on the prices of the services you received for your Toyota as well as our customer service. This will help us to improve our services to accommodate all of our customers. Remember to check our service specials before you come in for extra savings. Thank you!

January 10, 2025

Dealership Rating
Employee Rating

This was a routine oil change with wheels alignment. My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things More

by cmiles2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Pena

Jan 10, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your oil change and wheel alignment and are disappointed that you were not satisfied. Since we value you as a customer, we encourage you to reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. That way, he can address the issues you experienced. If you choose to return to our dealership, we can provide you with a five-star experience. Thank you.

January 01, 2025

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Employee Rating

Carlos has taken care of my family's Toyotas for many years. He's always been friendly, professional and courteous. He always explains any repairs that need to be taken care of and the costs involved. More

by POSTIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

Service is easiest and most enjoyable when you have a trusted advisor! We're glad that Carlos has earned your trust and loyalty. We appreciate you!

January 01, 2025

Dealership Rating
Employee Rating

I am very grateful to Mr. Pedro. Thanks to his help I was able to get my new car. More

by ruryorellana8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Henderson, Pedro Cachay

Jan 03, 2025

Norm Reeves Toyota Dallas responded

Awesome to hear you were able to get behind the wheel of a new Toyota! What a way to start off the New Year! Congrats!

December 29, 2024

Dealership Rating
Employee Rating

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 27, 2024

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Employee Rating

I’m always treated with respect, and the service is always quick I’m in and out and I’m always Updated if any other service that I need on my car. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, John Pena

Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing us for your service needs, Kathy! Our crew is happy to help any time you need us. We hope to see you again soon- safe travels until then!

December 26, 2024

Dealership Rating
Employee Rating

Carlos and team were awesome by getting my car in and out of the service recall in a timely manner for the holidays. They also provided me with a loaner for convenience to me and my family More

by HAROLDELACEY1929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

We're happy we were able to accommodate you around the holidays. We hope you and your family enjoyed a restful, relaxing, and fun-filled holiday season. If we can help you in any other way, please let us know!

December 22, 2024

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Employee Rating

I’ve gotten my maintenance done at this location for a couple years now. It was called cowboy toyota before and it is now under new ownership I believe. Now under new management I’ve gotten the service do More

by Aaron Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Edwin Aguilar

Jan 03, 2025

Norm Reeves Toyota Dallas responded

We're sorry to hear about your most recent service experience. We'd appreciate the opportunity to discuss this with you so we can work to win back your trust. Please reach out to our service department if you're willing to do so.

December 22, 2024

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Employee Rating

Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

Customer service with a smile is important to us! Thanks for the review!

December 21, 2024

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Employee Rating

Excellent and speedy service! Great place to work while I waited.carlos has been really helpful in explaining the report. More

by aldyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

It's all about the details! Glad you enjoyed our waiting area while we completed your service!

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