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Carlos Hernandez

Overview Reviews (29) Inventory (1397)

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Carlos Hernandez

Internet Sales

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.3

29 Reviews

Overview Reviews (29) Inventory (1397)

Specialties & Trainings

Finance and Insurance Management

4.3

29 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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29 Reviews of Carlos Hernandez

January 19, 2026

Dealership Rating

Employee Rating

Great service they quoted me high for a window replacement and I wasn't a fan but the service department is always great replacement and I wasn't a fan but the service department is always great More

by HFROMM6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Jan 19, 2026 -

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

January 06, 2026

Dealership Rating

Employee Rating

. Smooth experience from beginning to end. I would definitely recommend this dealership and Carlos e specifically to other people definitely recommend this dealership and Carlos e specifically to other people More

by EDUARDOWINCK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Hernandez

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Jan 07, 2026 -

Braman BMW Miami responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Braman BMW Miami! Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

December 26, 2025

Dealership Rating

Employee Rating

I have to locations. This one is great..love customer service..the treats...coffe..I buy from the store also. Environment is super... location full of The most handsom This one is great..love customer service..the treats...coffe..I buy from the store also. Environment is super... location full of The most handsome men😄😄 More

by CALFORD06

Verified Customer

Workmanship

Recommend Dealer

Yes

Other Employees Tagged: Mauricio Alvarez, Neikeends Betancourt, Osvaldo Blanco, Fernando Garcia, Javier Martinez, Jesus Pimienta, Amir Moayer, Salvador Lopez, Sergio Riviera , Mr Ben. Sales office

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Dec 26, 2025 -

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

December 17, 2025

Dealership Rating

Employee Rating

The car dealer did a great job; they helped me throughout the entire process and made it very smooth. the entire process and made it very smooth. More

by LEONGOMEZMARTINEZ65

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 17, 2025 -

Braman BMW Miami responded

December 07, 2025

Dealership Rating

Employee Rating

I have used them for 20 years, purchased or leased 5 cars from them. However, my latest lease was a complete scam. from them. However, my latest lease was a complete scam. More

by PhilippedadeskyPhilippe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Dec 11, 2025 -

Braman BMW Miami responded

We're sorry to hear about your experience, Philippe, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

December 07, 2025

Dealership Rating

Employee Rating

I love my service manager. Thanks for the great treatment. I always look forward to my oil changes Thanks for the great treatment. I always look forward to my oil changes More

by ELAINEDELVALLE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez , Malouf

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Dec 07, 2025 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman BMW Miami to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

November 22, 2025

Dealership Rating

Employee Rating

Excellent customer service and attention to the client in general. I think that there is always a clear intention to do a great work for the customer general. I think that there is always a clear intention to do a great work for the customer More

by Sandro Varo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Nov 22, 2025 -

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

November 07, 2025

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Employee Rating

Went in for a recall and oil change (I have the 3 year oil change plan) they did not want to do my oil change since it was due until March 2028 obviously incorrect but they refused to fix my issue. Then k oil change plan) they did not want to do my oil change since it was due until March 2028 obviously incorrect but they refused to fix my issue. Then kept my car for 5 days while the allegedly did the recall… they call me telling me my recall is done and it actually wasn’t. Went to ftl bmw and they did my oil change and recall all in the same day. Said it was a super simple fix only took about 2 hours More

by JOSEALVA1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mauricio Alvarez, Salvador Lopez

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Nov 10, 2025 -

Braman BMW Miami responded

Providing a positive experience is our top priority, Jose, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

October 31, 2025

Dealership Rating

Employee Rating

Best service starting from the GM Mauricio Alvarez to magical Service department and especially Marouf Dib. magical Service department and especially Marouf Dib. More

by GVSUNTECH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mauricio Alvarez, Amir Moayer, Salvador Lopez , Marouf Dib

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Oct 31, 2025 -

Braman BMW Miami responded

October 27, 2025

Dealership Rating

Employee Rating

My experience was outstanding Great customer service Excellence over all Very pleased with the entire process I will continue to be back as my favorite dealership I am very happy with my vehicle Excellence over all Very pleased with the entire process I will continue to be back as my favorite dealership I am very happy with my vehicle Thank you so much More

by SUSANA.A.ROJAS11

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Oct 27, 2025 -

Braman BMW Miami responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

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