Carlos Hernandez | Page 5

A few years ago I had an unpleasant experience at this dealership when I was in the market for a Jeep gladiator. I ultimately ended up going elsewhere. Fast forward to now when shopping for a Cherokee for dealership when I was in the market for a Jeep gladiator. I ultimately ended up going elsewhere. Fast forward to now when shopping for a Cherokee for my wife, I decided to go back and give them another shot. When they heard of my unpleasant experience the first time they really wanted to make it right the second time and they definitely did. They were honest and reasonable. I appreciate the fact they were upfront and truthful. More

by MRPRESIDENT Verified Customer Verified Customer

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Quick and easy handled most of it over the phone and always calling me back for updates always calling me back for updates More

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Great experience with Carlos our salesman. Great experience with the dealership having suvs in stock experience with the dealership having suvs in stock More

by kdodd6 Verified Customer Verified Customer

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Great service 👍🙏 . I went in looking for a used truck but they didn’t have the truck I was looking for so they actually ordered the exact truck I wanted im very happy with my new truck thanks 🤩 but they didn’t have the truck I was looking for so they actually ordered the exact truck I wanted im very happy with my new truck thanks 🤩 More

by thomasevans3rd Verified Customer Verified Customer

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I walked in, told Carlos what I was looking for and he pointed me to Gus, who was super quick with helping me get the car I wanted the same day! There was a minor hiccup and Sonny jumped right on it to ma pointed me to Gus, who was super quick with helping me get the car I wanted the same day! There was a minor hiccup and Sonny jumped right on it to make sure that everything was taken care of and I appreciated that soooo much!!!!! I would give more stars if I could! More

by Alexus white Verified Customer Verified Customer

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Overall was good experience. Only issue was changing of details of price and financing of car purchased. It was not what I was brought in for. You should offer what you actually advertise. In the end, new details of price and financing of car purchased. It was not what I was brought in for. You should offer what you actually advertise. In the end, new terms were agreed upon but not as good as what you offered initially. More

by captncooln Verified Customer Verified Customer

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Carlos and Jeff where great help. Made a long process fast and easy. Thanks for your help. Love my Ram. Highly recommend if your looking for a vehicle. fast and easy. Thanks for your help. Love my Ram. Highly recommend if your looking for a vehicle. More

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Very satisfied with their customer service, they explained everything very well in detail, they answer all my doubts. I’m very happy with my new car!! explained everything very well in detail, they answer all my doubts. I’m very happy with my new car!! More

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The service was amazing Carlos helped out a lot and timely I will send other people to come and do business with you all soon timely I will send other people to come and do business with you all soon More

by djmoe334 Verified Customer Verified Customer

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Very dissatisfied with customer service between sales and service. Identified glovebox did not close during test drive (5 days before purchase). Have called numerous times but still no call back nor plan to service. Identified glovebox did not close during test drive (5 days before purchase). Have called numerous times but still no call back nor plan to resolve. More

by David_flamand Verified Customer Verified Customer

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