Carlos Griffin

Hunter did a great job and was very helpful on the purchase of my new truck purchase of my new truck More

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Kenny was very helpful throughout the process and made the car buying process quick and easy the car buying process quick and easy More

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Kenneth is an excellent advisor and salesman! Thank you Toyota for helping me find my car. Thank you Toyota for helping me find my car. More

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I wanted to buy a slightly used truck at Toyota of CS. Talked to the salesman and soon found out that I could buy a brand new truck for less than they were trying to sell the slightly used truck for. Wh Talked to the salesman and soon found out that I could buy a brand new truck for less than they were trying to sell the slightly used truck for. When I brought it up, they stated that they couldn't lower the price 2K to even just match the new truck I had told them about. I told them ok, I'll go to the other dealership and buy the new one. I did just that, but couldn't help but wonder if they found a buyer to pay them "new" truck prices. A couple days later, I looked on Toyota of CS website to see if they sold the truck. They hadn't sold it and had raised the price 3K so that when the next person asked for less, they could reduce the price to what they originally wanted for it. SCAM!! I'll never attempt to do business with them again. More

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Horrible experience. Came into dealership telling them I wanted to finance vehicle at end of lease. After waiting almost 3 hours later, alone and no word other John Gile lying to me that I was next in-line, wanted to finance vehicle at end of lease. After waiting almost 3 hours later, alone and no word other John Gile lying to me that I was next in-line, I was passed off to finance to a guy who starred at his computer and wouldn't look me in the face. I now realize it was because he took advantage of me and gave me a bad deal. Jeremy might have been his name. Sold me on gap insurance which I didn’t need. Was so frustrated after 3 hours at dealership I could think straight. If you are in to dealerships that give you the runaround and play tricks on you, Cool Springs Toyota is your dealership! Buyer Beware. I know Brahman plays all the tricks, but I did not expect this from Cool Springs Toyota. The finance guy will lie to you, Jim Gile lied to me, and Carlos, whom I did not meet, recommended Jim Gile, which might speak to him. Cool Springs had lack of inventory so they are ready to pull one over on you. More

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Still dealing with a mess because of this place. Please go else where. The staff here especially Carlos will do whatever to get over on you. I never been treated like this anywhere in my entire Life. go else where. The staff here especially Carlos will do whatever to get over on you. I never been treated like this anywhere in my entire Life. More

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Despite the pandemic, I felt safe in the dealership. All personnel were wearing masks. The salesman, Carlos, was knowledgable and professional. The finance man, Trey, was extremely well organized and prof personnel were wearing masks. The salesman, Carlos, was knowledgable and professional. The finance man, Trey, was extremely well organized and professional. All in all a really great buying experience. More

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Exceptional service all around!! Everyone was friendly, had continued communication throughout the entire process even through the wait. I would highly recommend the entire team at Toyota of Cool Springs. had continued communication throughout the entire process even through the wait. I would highly recommend the entire team at Toyota of Cool Springs. More

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Carlos and Tory were great - very knowledgeable and efficient. They made the process effortless and we love our new vehicle. I highly recommend Toyota of Cool Springs! efficient. They made the process effortless and we love our new vehicle. I highly recommend Toyota of Cool Springs! More

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Finally a dealership measy to work with. We found Toyota of Cool Springs to be an excellent dealership. Carlos Griffin found the exact vehicle we were looking for and brought it in from out o We found Toyota of Cool Springs to be an excellent dealership. Carlos Griffin found the exact vehicle we were looking for and brought it in from out of state. Carlos and Frederick Edmonson were very knowledgeable and helpful throughout the process. Trey Wade took us through the financial part very efficiently. We will certainly look to Toyota of Cool Springs for our next Toyota.. More

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