Caleb Stine

My last visit was the sixth time my Enclave was in for the same issues that were not previously repaired. This is our 2nd Enclave and the last one did not have these problems. It appears that this time, the same issues that were not previously repaired. This is our 2nd Enclave and the last one did not have these problems. It appears that this time, the vehicle is fixed. However, my time is valuable and every time I have to bring my car in for repairs is time I am not doing other things. We purchase cars from dealerships that have excellent service departments. That is a priority over the vehicle itself. I used to say that Barker had the best service department. More

by dnealey77 Verified Customer Verified Customer

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The service was on time, very professional and reasonably priced. I was kept apprised by the service manager during this process which I truly appreciated. priced. I was kept apprised by the service manager during this process which I truly appreciated. More

by qltnrn Verified Customer Verified Customer

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Fast and good communication with me. The car was clean when I picked it up, and they provided a ride home so I did not have to sit in the dealership all day The car was clean when I picked it up, and they provided a ride home so I did not have to sit in the dealership all day More

by tony.scavone Verified Customer Verified Customer

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Very good diagnostics and feel comforted by using a Cadillac Certified Mechanic. Always love working with Brian. Cadillac Certified Mechanic. Always love working with Brian. More

by derekwmcgee Verified Customer Verified Customer

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Took several trips to dealer to get problem solved. Everything working fine now. Two separate issues Everything working fine now. Two separate issues More

by Okappl52 Verified Customer Verified Customer

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Everyone there is great. They were prompt, courteous,skilled and made the process simple. Thanks They were prompt, courteous,skilled and made the process simple. Thanks More

by tkoch1957 Verified Customer Verified Customer

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I is a great place. The staff is wonderful. I love all of the staff. The staff is wonderful. I love all of the staff. More

by jpaulik0602 Verified Customer Verified Customer

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Great service! Very helpful and considerate. Very responsive and fair. Great place to find conscientious service. Very helpful and considerate. Very responsive and fair. Great place to find conscientious service. More

by mhdawson54 Verified Customer Verified Customer

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I came to my appointment 2 days after having shoulder replacement surgery - when I arrived I had to park outside, because both lanes in service bay were full… this wasn’t a problem until, while trying to replacement surgery - when I arrived I had to park outside, because both lanes in service bay were full… this wasn’t a problem until, while trying to carry all of belongings to get to service desk, in one arm, the tech walking through the service bay made eye contact with me, and shut the garage door in my face before I could get inside… after walking around the side door to get in, I stood for 15 minutes in front of the 3 service techs typing in their computers (none were even on the phone) & no one addressed me - finally, I caught one of the service advisor’s eye & asked if he could take care of me… nope, he wasn’t my assigned advisor & I would just have to wait for mine (note: I specifically did not pick an advisor when making appointment) After leaving my car & taking shuttle home - 6 hours later, I still hadn’t heard from anyone & called to find out that my truck was already done… after being told shuttle wasn’t available for the rest of the day due to closing soon, I hired an Uber back to get my truck, where I then received a bill that included a $183 fuel filter - that I was told was $79 by the tech that called to get my authorization - when I questioned the cost, I was told “well, you didn’t ask how much labor would be”…. Really - this is your business practice? If there was any other place I could get my truck serviced while under warranty, I would do it after this experience I have a very expensive truck, with an engine (turbo diesel) that I’m not very comfortable with, and not having a reliable local dealer will certainly make this my last GM vehicle David Cook More

by dbc1219 Verified Customer Verified Customer

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Despite our best efforts, we are still unable to change the contact information from my husband to me for all things related to this vehicle. At every opportunity, we ask that it’s changed, and he continue the contact information from my husband to me for all things related to this vehicle. At every opportunity, we ask that it’s changed, and he continues to receive all calls, emails, mail, etc. We told the salesman when we bought it new that it should all be listed under my name and contact info, and yet here we are 4 years later. The morning of this service I told Caleb to change the phone number to mine and use it to notify me when my Yukon is finished. I watched him write the number down. Only 2 hours later, I get a call from my husband, “I just got a voicemail from Caleb about your car being done.” When I got to the service department, he just asked that I “sign here”. I had to ask about the details of the recall service, the fact that the oil change was completed as part of the recall, and that I needed to use different oil from here forward. I also thought I was supposed to receive an owners manual insert, but that was never mentioned and never received. He was helpful with arranging the loner during the service. More

by foster.joanie Verified Customer Verified Customer

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