Caleb Gates

I don't usually give negative rating. I never have problems with the services the last few years at all, they are always on top of things and communicative. However, the last 2 recent vis I never have problems with the services the last few years at all, they are always on top of things and communicative. However, the last 2 recent visits, they were not communicative at all. The first time, I had my car in for oil change and they told me that my car was ready to be pick up 4 minutes before the closing time, so I was not able to make it on time. Fortunately, the show room staff are helpful and was able to help me get my car. The most recent visit, we tried to get our car for a diagnostic test to see what's going on with the horn. I specifically asked the staff how long they think it will take, they said that it should be ready by 1:50 in the afternoon but they will keep me updated by texts. I never got any updates on my car the whole afternoon and I was anticipating to get my car back that day, so we drove to the store hoping to get some answers. By that time, the service center was already closed, so we had to ask the showroom staff for help once again, and they were very helpful and got someone to give us a status update. Turns out they didn't have the right maintenance person qualified enough to check on my car even though they attempted to, which is ok, if they would have communicated that to me. I was very disappointed to the last service. They told me that they would be in touch to reschedule my horn fix, but I still haven't received any call to reschedule. I really hope they can improve on the communication part cause I really enjoyed the overall experience from this dealership. More

by Kiko Verified Customer Verified Customer

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Paul provided the ideal purchasing experience. He wasn't pressuring me into buying and I appreciated him doing some homework on the non-Hyundai I purchased ( Volvo xc40 ) He wasn't pressuring me into buying and I appreciated him doing some homework on the non-Hyundai I purchased ( Volvo xc40 ) More

by jaredmneis Verified Customer Verified Customer

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Excellent customer service. Thomas was able to get all of our questions and concerns answered. Very satisfied with our vehicle. Fair pricing. Thomas was able to get all of our questions and concerns answered. Very satisfied with our vehicle. Fair pricing. More

by ktyselberg Verified Customer Verified Customer

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I have sent messages outlining my concerns and they are ignoring me. There are plenty of things that didn't go as expected and overall the experience has been less than positive. The worst part is their ignoring me. There are plenty of things that didn't go as expected and overall the experience has been less than positive. The worst part is their attempt to manipulate by ignoring me. Just makes me want to give them this car back and go buy one somewhere else. More

by kristinnupton Verified Customer Verified Customer

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Excellent service, we come just to check out the inventory and left with a awesome vehicle inventory and left with a awesome vehicle More

by agalvez1122 Verified Customer Verified Customer

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I had a great experience working with Josh and Laura at Walser Hyundai while purchasing my 2026 Hyundai Tucson. From start to finish, they were incredibly helpful, knowledgeable, and genuinely cared about Walser Hyundai while purchasing my 2026 Hyundai Tucson. From start to finish, they were incredibly helpful, knowledgeable, and genuinely cared about making the process as smooth as possible. They made everything feel easy and stress-free, taking the time to answer my questions and ensure I was comfortable every step of the way. It’s clear they are the best at what they do, and their professionalism really stands out. I truly appreciate everything they did for me and would highly recommend them to anyone looking for a great car-buying experience. More

by jerry.shega18 Verified Customer Verified Customer

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I have taken my 2025 Palisade for service on two separate occasions and both times they did not rotate the tires as requested. The worst part is they told me they had done it when in fact they did not. occasions and both times they did not rotate the tires as requested. The worst part is they told me they had done it when in fact they did not. More

by Ojulius Verified Customer Verified Customer

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Awesome service they know how to treat their customers I was satisfied I was surprised I was shocked I was wowed it was awesome I love the service I love the fact that they approved me thank you Jesus for y was satisfied I was surprised I was shocked I was wowed it was awesome I love the service I love the fact that they approved me thank you Jesus for you all the best experience of my life More

by rosscassandra43 Verified Customer Verified Customer

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They did their job. And I would do business with them again. Both the sales & service departments are well operated. And I would do business with them again. Both the sales & service departments are well operated. More

by michael.cichanski Verified Customer Verified Customer

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The experience of buying a car at Walser Hyundai in Brooklyn Park was very stress-free. I came in September and looked at some cars in the parking lot, and I wasn’t bothered by anybody while looking ar Brooklyn Park was very stress-free. I came in September and looked at some cars in the parking lot, and I wasn’t bothered by anybody while looking around the lot until I went inside and asked to speak to somebody. Maybe it’s not the experience some people want, but I wanted to be able to understand what I was looking at for myself. I decided it wasn’t the right time to buy a car when I was there, so I took a business card from the salesman Paul Hutchins. A couple months later, I had a long time to think through the issues I had with my existing car before it died, so when it did, I sent Paul a text with the information on the car I was looking at. I came in the next day to do a test drive, and a few days later I drove off the lot in the right car for me. There was only one time I felt some pressure, which was towards the end of the transaction when someone else came to talk to me about extended warranties, oil change packages, protection packages, etc. but they still respected the decisions I had made and didn’t force anything on me. I will return in the future when I (or someone else I know) need a car. More

by jackmpls Verified Customer Verified Customer

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