Caleb Brosin

My experience of purchasing a new Cadillac from Crest Cadillac was very good. My salesman, Juda Shamay, went above and beyond to make the purchase easy, knowledgeable, and an overall great experience. Hi Cadillac was very good. My salesman, Juda Shamay, went above and beyond to make the purchase easy, knowledgeable, and an overall great experience. His professionalism and knowledge was above the norm. I would recommend Crest Cadillac, along with Juda Shamay to all of my friends and associates. Juda Shamay should receive a top Saleman award for customer service. More

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I recently purchased an XT5 from Chris Rucker. Chris answered every challenge I provided including vehicle knowledge and aggressive pricing. Chris treated me with red carpet royalty during the sa Chris answered every challenge I provided including vehicle knowledge and aggressive pricing. Chris treated me with red carpet royalty during the sales journey and I couldn’t be more pleased with Chris. Chris is a rock star and water walker in the same breath. I know this because I’ve bought dozens of vehicles during my driving career and have had my unfair share of bad experiences. I highly recommend Chris for future deals. More

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Juda Shamay is a great salesman, If you want the best experience - Go see him! He will take good care of you also after your purchase. Thank you Juda! experience - Go see him! He will take good care of you also after your purchase. Thank you Juda! More

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Jenny and everyone we worked with during this purchase was wonderful! We felt at home and it was a smooth and easy transaction. I feel everyone went above and beyond to make us happy! Thank you all! I hig was wonderful! We felt at home and it was a smooth and easy transaction. I feel everyone went above and beyond to make us happy! Thank you all! I highly recommend Crest!! More

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Juda was great and communicated very well. Would recommend him in your purchase of a car. Would recommend him in your purchase of a car. More

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If a Sales Representative is a model of the dealership, then, Crest is outstanding!! I give 100 Stars to "Chris Rucker" for his exemplary salesmanship! I sent an inquiry to Crest Cadillac regarding a 2 then, Crest is outstanding!! I give 100 Stars to "Chris Rucker" for his exemplary salesmanship! I sent an inquiry to Crest Cadillac regarding a 2024 Cadillac Escalade. Immediately, Chris called me to ask me what I wanted in a new vehicle. I informed him of my must-haves and before I knew it, he contacted me to inform me that my vehicle was on its way to the Crest dealership! My Escalade is everything that I wanted and more...slamming rims that are not standard! I am over-the-top! Chris made sure that I received what I wanted on this vehicle and more! He remained on top of every aspect of my vehicle from our initial conversation through the financing process and as he put the final touches on my vehicle before I drove off the lot! Oh, did I say that Chris drove my vehicle to get the "whisper beige" interior stain-treated? Yes, he did! Chris is committed to making his customers happy! Not only is he knowledgeable, kind, and personable, he listens and follows through for his customers! I am indeed an Escalade person! This is not my 1st or 2nd Escalade purchase, but by far, my best experience! Thank you, Chris! More

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Douglas and the entire CREST team took care of us and did an awesome job! an awesome job! More

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Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

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Crest Cadillac accepted an offer I made to purchase a vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this cond vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this conduct extremely unprofessional and unethical. If something needed to be done beyond the referenced email agreement, they should have informed me. The dealer made a point to tell me that they were held to a higher standard because they were apart of Berkshire Hathaway Automotive. Clearly, those standards must not be very high. I would recommend that people avoid doing business with this dealer. More

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Do NOT buy a used vehicle from this dealership they claim they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a y they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a year ago. It’s one thing to be a good car salesman’s and it’s one thing to lie to your customers. I will never buy a vehicle from this place again and that includes all Crest dealerships. Worst EXPERIENCE EVER!!!! THEY DONT CARE! WORST PART IS THEY GOT A xxxx GOOD CAR FROM ME AND SOLD ME A PIECE!!! More

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