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James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
501 Reviews
4.7

501 Reviews

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501 Reviews of James Freel

August 07, 2026

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Employee Rating

Thank you Shawn for the repair work you suggested. It sure has made a difference in our vehicle's performance. You and your service department perform at the highest level to ensure complete and time More

by washr2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Baron

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April 30, 2026

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This is my 3rd vehicle purchase at this organization. It is ALWAYS a seamless experience. I am very pleased with the service I was provided. Peyton Lustik was top tier. Will absolutely continue to do bus More

by ROBBIESTAPLETON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Kodie Cadenhead, Peyton Lustik , Pat Austin

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May 01, 2026

Crest Cadillac responded

We deeply appreciate your continued loyalty as a three-time customer with us. Your confidence in choosing our dealership repeatedly means everything to our team. We're delighted that each purchase has provided you with such a smooth and satisfying experience. It's wonderful to hear how pleased you were with the exceptional service you received, and we're thrilled that Peyton delivered such outstanding support throughout your visit. Your commitment to returning and working with our team reflects the quality relationships we strive to build with every customer. We look forward to serving you again in the future.

March 21, 2026

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Crest Cadillac, Bret Bonin and Caleb Brosin (GSM) delivered the Crest experience. Excellent communication and easy, flawless sales & finance process. Wife loves her new Escalade. More

by Kevin H.
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Bret Bonin

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Apr 20, 2026

Crest Cadillac responded

Thank you for your kind feedback. We’re glad Bret Bonin and Caleb Brosin helped deliver a smooth experience and that communication and the process were excellent from start to finish. We appreciate your trust and hope your wife enjoys her new Escalade.

March 15, 2026

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Customer service is the best in north Texas, Juda is a great person to work with when purchasing a car. Service area is excellent also. More

by JEFFPK223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Juda Shamay

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Apr 20, 2026

Crest Cadillac responded

Thank you for your kind feedback. We’re glad you had a great experience with Juda and our service team. We appreciate your trust and look forward to seeing you again.

February 26, 2026

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Employee Rating

We purchased a used 2022 Escalade and after service turned out to look like new. Corey was the best sales we have ever worked with. More

by JBOWENTX1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Isaac , Schuyler Crouch

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Apr 20, 2026

Crest Cadillac responded

Thank you for your kind feedback. We’re glad your Escalade looked like new after service and that Corey provided such a great experience. We appreciate your trust and look forward to working with you again.

December 26, 2025

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Employee Rating

Someone stole my Handicap card out of my Escalade. Other than thievery it was fine More

by BEN.FRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris in service was very patient and knowledgeable. Good attitude

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Dec 26, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 23, 2025

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I’ve always received great service at Crest Cadillac. They’ve taken great care of all of my cars. More

by rsn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

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Dec 29, 2025

Crest Cadillac responded

Thank you for your review, rsn32. We're delighted to hear about your consistently excellent service experience and appreciate your continued trust in our team at Crest Cadillac.

December 22, 2025

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Brian at Crest Cadillac is the best! Would not go anywhere else! My car is always serviced on time and he is trustworthy and knowledgeable. Thanks. More

by lisabshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

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Dec 29, 2025

Crest Cadillac responded

Thank you for the amazing review! We're thrilled that Brian and Johnny consistently deliver exceptional service. Your loyalty means the world to us, and we look forward to serving you for years to come!

December 21, 2025

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Employee Rating

Monica provided good customer service while the service center was very busy when I was there. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

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Dec 29, 2025

Crest Cadillac responded

We are excited to hear about your wonderful experience with our team. It means so much to know that you received excellent service even during our busiest times. Our staff works hard to ensure every customer feels valued and well-cared for, regardless of how hectic things may get. Your recognition of the quality service you received truly brightens our day and motivates us to continue delivering the exceptional experience that we are known for. We appreciate you taking the time to share your positive experience with others.

December 18, 2025

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Employee Rating

Had a very good experience,and they did very good work and fast they even clean and washed my car. More

by CALVINCLARK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch

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Dec 22, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled you were satisfied with our quality work and quick service. We're glad you appreciated the extra care we took in cleaning and washing your vehicle. Your positive review motivates our team to continue providing exceptional service. We look forward to serving you again!

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