Caitlin Sands

We purchased our 2021 Kia Soul from Kia of Leesburg. And, recently received an engine recall from the manufacturer. The recall advised us to limit our driving of the vehicle as amongst other things, i And, recently received an engine recall from the manufacturer. The recall advised us to limit our driving of the vehicle as amongst other things, it could catch fire. And were advised to make an appointment with our dealer asap. We were also advised that this would be at no cost to us. Accordingly, we called Kia of Leesburg to make an appointment. I explained that I have a sick husband and could not be without my car. We were told they would provide us with a loaner as they would need to have our car for a minimum of 24 hours, possibly longer if the engine needed to be replaced. Today, I called to confirm our appointment for tomorrow and was told that they had no loaners but that I could rent a vehicle at my own expense. The gentleman I spoke with (AJ) was rude and condescending. Needless to say, we will never again buy a Kia nor another vehicle from Kia of Leesburg. They clearly do not care about their customers and obviously cut them loose after purchase. More

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I’ve never seen the dealership so crowded with service but Ty was exceptional. Ty & rest of team moved the line along fast. I was kept updated, services well explained and was pleased. but Ty was exceptional. Ty & rest of team moved the line along fast. I was kept updated, services well explained and was pleased. More

by cmweill Verified Customer Verified Customer

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My service advisor was very professional took the time to explain everything that was found explain everything that was found More

by Kmull3 Verified Customer Verified Customer

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Did good work clean job car was cleaner what it was when I got it I got it More

by smithwilliam70 Verified Customer Verified Customer

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Great service personnel ,clean dealership ,easy to schedule appointments .would recommend to family and friends schedule appointments .would recommend to family and friends More

by dle1004 Verified Customer Verified Customer

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Very unhappy, Husband took car for regular service. He was there 5 1/2 hours. Took it back for extra work. Didn't get my car back for 2 days. Only supposed to take 4 hours. He was there 5 1/2 hours. Took it back for extra work. Didn't get my car back for 2 days. Only supposed to take 4 hours. More

by Annette Verified Customer Verified Customer

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Been using this dealership for 10 years they always do a good job of servicing my vehicles good job of servicing my vehicles More

by MICKANDLYN Verified Customer Verified Customer

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The service department was very good. What I didn’t like was the guy outside the service area. The guy works for a company called At Home. A glass replacement company. The guy said I had What I didn’t like was the guy outside the service area. The guy works for a company called At Home. A glass replacement company. The guy said I had cracks in my windshield and he could get it fixed. Originally I said yes till I found out the company has horrible reviews and told them no. Now I get hounded by them daily. More

by gsenator1 Verified Customer Verified Customer

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Excellent job. However, over two hours for an oil change and tire rotation is unacceptable. appointment at 3 - car was not finished until almost five thirty. However, over two hours for an oil change and tire rotation is unacceptable. appointment at 3 - car was not finished until almost five thirty. More

by richardwk1944 Verified Customer Verified Customer

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I don't know the dealership but I love Tim Lyle. Please make sure you keep him! Please make sure you keep him! More

by ALAN44 Verified Customer Verified Customer

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