CJ Turner

Excellent service. Attendant was at my car to service me for my appointment as soon as I arrived. Attendant was at my car to service me for my appointment as soon as I arrived. More

by Candyce Guy-Johnson Verified Customer Verified Customer

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Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More

by info@jscreativegroup.com Verified Customer Verified Customer

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They are all lazy in my opinion. Nothing gets done right. would not recommend to anyone. Nothing gets done right. would not recommend to anyone. More

by myla Verified Customer Verified Customer

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Great service and very fast would defiantly comeback for all my service needs and recommend them all my service needs and recommend them More

by bundrantdavid112018 Verified Customer Verified Customer

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Service center made a hiccup but after several tries finally got it right which only costed me in the long run. I believe the new manager is working to get things in order. finally got it right which only costed me in the long run. I believe the new manager is working to get things in order. More

by torianojtisdale Verified Customer Verified Customer

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Bought vehicle in August didn't receive buyers guide upon purchase out of all the paperwork, went back demanding my paperwork sat their 4 hours just to get screwed with a incorrect finance amount and all the purchase out of all the paperwork, went back demanding my paperwork sat their 4 hours just to get screwed with a incorrect finance amount and all these products added to the vehicle I did not agree to nor was aware of nor was on my buyers guide. I have them on recording admitting to messing up my paperwork. I have called and left several emails to get my finance amount corrected still no efforts nor responses from staff nor Cj. I feel like they are scaming peoples paperwork stealing financed money. My balance should be $21226 but shows $24955. They won't fix it! More

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I purchased a car for my father-in-law on 6/28/2024. The temporary tag expired in August and I called the tag office to see where my tag was at and they said that nothing had been sent over from the dea The temporary tag expired in August and I called the tag office to see where my tag was at and they said that nothing had been sent over from the dealership. I called the dealership and they said there was an error on their end on where the car was to be registered. (This response was given after I tried to call the dealership for several days trying to get in touch with someone). I spoke to Angel who then referred me over to Jaylynn. He mailed me some documents to sign again. I signed it and sent it back the very same day via the return envelope that was sent. It is now a month later and I called my tag office again. Again, they said they have nothing from the dealership. I called the dealership and Jaylynn said he would call me back, he has not. I called the corporate office and they said they have not received anything from the dealership as well. I called the office several times to get in touch with someone, but I have been unsuccessful. I am extremely frustrated and tired of going back and forth. I need this resolved. I have also paid in full over a month ago and the tag office said they have not received any information on that either, or anything from Kia releasing the title. I need this to get taken care of. I have purchased several cars from other dealerships before and I have never experienced such unprofessionalism and lack of willingness to help on something that I had paid the dealership to take care of. We finally received the tag 4 months later and we are still waiting on the title. More

by liz34 Verified Customer Verified Customer

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Worse dealership ever. They switched my lender on me to one with a higher interest rate. I had to refinance to get my lower rate back. Don’t go there. They switched my lender on me to one with a higher interest rate. I had to refinance to get my lower rate back. Don’t go there. More

by emmanueloche Verified Customer Verified Customer

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My transaction went very smoothly. They kept me informed through the entire process. I will refer all of my friends. They kept me informed through the entire process. I will refer all of my friends. More

by gaygriffin68 Verified Customer Verified Customer

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Dealership was good overall I have a few problems with them but overall was a good experience them but overall was a good experience More

by mark_mcdaniel2002 Verified Customer Verified Customer

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