CJ Nichols | Page 72

Nice and relaxed car buying! CJ and Jennifer were great to work with. No pressure and a very relaxing experience. There were no hidden "dealer add ons" to increase the price. We w CJ and Jennifer were great to work with. No pressure and a very relaxing experience. There were no hidden "dealer add ons" to increase the price. We were prequalified with a decent rate but Jennifer found us a better deal on the spot. Thanks a bunch you guys! More

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Thanks Again and Again I have had many Subaru models and the outback is one of my favorite ones. I hope to get one in 2020 as well. Always keep up the good work Tucson Suba I have had many Subaru models and the outback is one of my favorite ones. I hope to get one in 2020 as well. Always keep up the good work Tucson Subaru. Thanks again. More

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Great dealer! Very friendly environment, welcoming as soon as you walk into the dealer. I had some finances I needed to take care of and y’all were completely under Very friendly environment, welcoming as soon as you walk into the dealer. I had some finances I needed to take care of and y’all were completely understanding. Great dealership, I would definitely recommend it to my friends More

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Subaru is the best! I worked with CJ, and I'm still blown away by how informative and helpful he was. This is my first brand new car and it is perfect for me. CJ was in I worked with CJ, and I'm still blown away by how informative and helpful he was. This is my first brand new car and it is perfect for me. CJ was instrumental in finding me the correct fit. More

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CJ Nichols was extremely helpful. C.J. Nichols went the extra mile to ensure we left with the car we were looking for. We test drove a few different vehicles. He was patient, answering C.J. Nichols went the extra mile to ensure we left with the car we were looking for. We test drove a few different vehicles. He was patient, answering all of our questions. He provided all the information needed to make an informed decision. In addition he was friendly and courteous. All in all, a pleasant experience. More

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Fast, Friendly and Easy to Work With Working with C.J. to find the new car I wanted was straight forwards and he was very patient. The car I wanted turned out to be at another dealership Working with C.J. to find the new car I wanted was straight forwards and he was very patient. The car I wanted turned out to be at another dealership in Phoenix but getting it down to Tucson was quick, only taking a day. The dealership has a game room to help keep your kids busy and in general was very friendly. Financing options were clearly explained. I left with the new car I wanted and an overall positive feeling. More

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Crosstrek Purchase The best car buying experience I've ever had. Initiated purchase online and the response was quick. My salesperson Trent Nichols even came in to work The best car buying experience I've ever had. Initiated purchase online and the response was quick. My salesperson Trent Nichols even came in to work on his day off to greet me. Then handed off to Chris Smith who also was exceptional, very knowledgeable about Subaru product line. Louie in business finance was great! No pressure to add on sales and very personable. Tucson Subaru obviously knows how to do it right!! I'm definitely spreading the word!!! GREAT JOB ALL! More

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Great Customer Service We had a wonderful experience here! We found the car in which we were interested on the Internet and made an appointment with C.J. He promptly met us We had a wonderful experience here! We found the car in which we were interested on the Internet and made an appointment with C.J. He promptly met us at the door and had our car ready to test drive. Within about two hours we had driven the car, discussed terms, gotten a great deal, had our loan approved, filled out paperwork for purchase and drove away in the car of our choice. It was relatively painless! Thank you, Tucson Subaru! More

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Problems I wasn’t in the position to get a car, but had no choice due to my previous one being totaled. This review comes a few months late, but I am still reg I wasn’t in the position to get a car, but had no choice due to my previous one being totaled. This review comes a few months late, but I am still regretting trusting in a sales rep. They sent me away with a defective tire that my dad fortunely caught as we were dropping off the rental. I took the car back and they tried to only replace the faulty tire, leaving me with 3 new tires and one old one. It’s common knowledge that tries should be replace in sets of 2 or 4 for the sake of the car. I don’t believe they would have ultimately replaced the 4th tire if I had not noticed they also chipped the hub cap in the process of replacement. I still can not understand why I would have been sent away with a defective bubbled tire at first, and then again with a chipped hub cap after repairs. With that said CJ would not respond to messages about the issue and I had to repeatedly reach out to whoever was available to help. Within 2 months of having the car I was stranded on the side of the road with a detached gas line, thankfully VW was able to make the needed repairs because Subaru refused to help me until I took on the costs of getting it towed to them after incorrectly telling me it was part of my warranty. I had to make multiple calls to get this information clarified. I am now dealing with other issues with the car that should be covered with the warranty I purchased, but no part of me wants to deal with Subaru again. I don’t want to deal with their service department, thankfully I will never have to deal with their sales department again. It’s just overall disappointing I was made to believe these people care. It’s even more disappointing I’ve had to reconnect with Subaru 3+ times in less than 6 months because of issues I believe could have been avoided if they had not rushed the sale process/inspections just to make a sale. They also sent me away with the car without having all the necessary paperwork completed for the financing, which was also a headache at the time. I can say that they set me up with a rental when the tire was being repaired, but again this could have all been avoided if they were customer service influenced. I just wish my car worked as it should and I felt comfortable dealing with Subaru to get my new car repaired again. Instead I am left driving with major safety concerns. More

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Good experience We were very happy with our experience. Great test drive, knowledgeable about their cars (taught us some tricks about owning an outback), and very fri We were very happy with our experience. Great test drive, knowledgeable about their cars (taught us some tricks about owning an outback), and very friendly. More

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