CJ Marella | Page 19

Toyota of Wallingford New Customer I just purchased a '16 RAV4 from Toyota of Wallingford. Steve Lang, my sales rep., was professional, courteous, and extremely responsive (even on his I just purchased a '16 RAV4 from Toyota of Wallingford. Steve Lang, my sales rep., was professional, courteous, and extremely responsive (even on his days off). I took numerous test drives and had lots of questions since this is the first used vehicle I've ever purchased. Sales rep. Tom Boland, who went on the last test drive with me, was also eager to be helpful and answered my questions, which made me sure about purchasing this vehicle from this dealership. The business transaction for the purchase with Bill D. in Finance was concise, smooth, and informative.  Sohail in Finance was great, very nice---he answered questions quickly and clearly. During the sales process, I expressed concerns about very poor reviews I'd seen on-line for this dealership.  I was assured I'll have no issues.  I trust my future interactions with Toyota of Wallingford will go as smoothly as the sales component. The only downside: CJ (sales mgr.) said that the (high) dealer processing fee is absolutely NOT negotiable, in contradiction to the sales order and posted sign that, as mandated by CT law, state the fee is negotiable. CJ also stated that the customer may never register a vehicle him/herself and that I was completely wrong about the law on this. CGS very clearly states:  "the buyer MAY ELECT, WHERE APPROPRIATE, to submit the documentation required for the registration and transfer of ownership of the motor vehicle which is the subject of the sale to the Commissioner of Motor Vehicles, in which case the dealer SHALL reduce such fee by a proportional amount."  Please note the dealership sign says the DMV fee shall be reduced by zero. More

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Stay Away I would've given "0" stars if I could. Unprofessional, no integrity, and unethical business practices. Watch out for their "optional vin-etching fee I would've given "0" stars if I could. Unprofessional, no integrity, and unethical business practices. Watch out for their "optional vin-etching fee" scam when negotiating. They also will share your vehicle's service history with your name on it if you have your vehicle serviced there and trade it in there and someone request's an pre-sale vehicle inspection report. Their communication is non-existstent. They also rescinded an offer for a free monthly payment due to the fact I was going to write a review regarding the poor experience which falls on Toyota of Wallingford. I have as much confidence in the vehicle I purchased from them as I do in their sales associates which is absolutely zero. More

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Excellent service. My salesman Phil was great, he was patient, kind, very knowledgeable of the car and able to answer all of my questions. The manager Jay was also very My salesman Phil was great, he was patient, kind, very knowledgeable of the car and able to answer all of my questions. The manager Jay was also very helpful and knowledgeable in making this transaction happen for me. I am very happy with my new car and can’t thank them all enough for making it happen. More

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Purchase of New RAV4 This purchase started out from an internet buying program from my work. The dealership was very easy to work with, stayed in contact without being pu This purchase started out from an internet buying program from my work. The dealership was very easy to work with, stayed in contact without being pushy or obtrusive. they worked with me on price and finding the right vehicle. All around they were helpful, courteous and answered my questions without pushing for a sale. More

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Excellent Customer Service, Great People I have just purchased my second car from Toyota of Wallingford, and I could not be more pleased with my experience. The staff is friendly, approachabl I have just purchased my second car from Toyota of Wallingford, and I could not be more pleased with my experience. The staff is friendly, approachable, and has never made me feel pressured into anything that I wasn't completely comfortable with. Special thanks to Jonathan Petro, CJ Marella and Sohail Butt who all worked hard on getting me my new Camry. As well as the Receptionist, Jessica for always being super welcoming. I'll never buy anywhere else. So happy! More

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iAnother Satisfy Custormer This is my 2rd lease 2019 Toyota Camry I wanted a red with ash trim they found my car the next day all the way in NJ . my salesman was very helpful an This is my 2rd lease 2019 Toyota Camry I wanted a red with ash trim they found my car the next day all the way in NJ . my salesman was very helpful and knowledgeabler More

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Great experience awesome team, I walked out with an affordable car payment and a car I wanted. John savenelli very nice salesman and Cj Marella did awesome with helpin awesome team, I walked out with an affordable car payment and a car I wanted. John savenelli very nice salesman and Cj Marella did awesome with helping me out and made me and my son feel at home while there, they made sure the car was detailed perfectly and the car checked out safely for me and my son More

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Great Overall Experience at Wallingford Toyota Nice, easy process, no pressure. Everyone was excellent to deal with, answered questions, and got a great deal on a Highlander with everything I wante Nice, easy process, no pressure. Everyone was excellent to deal with, answered questions, and got a great deal on a Highlander with everything I wanted in it. More

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Terrific Toyota Everyone was so wonderful, patient, and helpful as I hopped around the lot try to find my dream car, and asked, at least, 100 questions. Toyota, espec Everyone was so wonderful, patient, and helpful as I hopped around the lot try to find my dream car, and asked, at least, 100 questions. Toyota, especially CJ, has helped my other 5 family members find their Toyotas. I couldn’t have found my bright blue RAV4 Hybrid without CJ, Steve, or everyone else who helped me through the car and finance stuff! Wonderful experience, I will be coming back to install a sunroof soon! More

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Great experience start to finish. Highly recommend this dealership. My Friends and Family members also agree. I have the option to shop closer to my home but I am willing to travel to Highly recommend this dealership. My Friends and Family members also agree. I have the option to shop closer to my home but I am willing to travel to this Dealership due to the ease of buying a Vehicle. More

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