CHRISTOPHER THEDORE ARFSTEN

The service department was polite and well organized. They handled the issue professionally and promptly. Would use again without any issues. They handled the issue professionally and promptly. Would use again without any issues. More

by CLEE360 Verified Customer Verified Customer

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I was offended by the slight remark of the first customer service gentleman I had to deal with. I knew what was wrong with my car because my dad is a retired comment and he made a smirking noise and proceede service gentleman I had to deal with. I knew what was wrong with my car because my dad is a retired comment and he made a smirking noise and proceeded to express that if the vehicle has been tampered with it will void my warranty. Other than him everything was fine. More

by nataliefernandez28 Verified Customer Verified Customer

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Better than ever, and definitely a big step forward from the last group. Volkswagen of North Tampa has set a new, higher standard in customer service. Volkswagen of North Tampa is my favorite dealership, th the last group. Volkswagen of North Tampa has set a new, higher standard in customer service. Volkswagen of North Tampa is my favorite dealership, that wants my business, and listens to my requests, and it shows. I’m only on my second V.W. Jetta, and when it’s time for a change, you can tell that I’m only going to one dealership. Thank you Volkswagen of North Tampa for taking care of me, and my 89 year old Mother, and making sure that everything we needed was taken care of, and that my Mother was comfortable during our last visit. Mark B. More

by MARKBRADSTOCK1 Verified Customer Verified Customer

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REALLT good on price and time to finish my car. Everyone was easy to contact through text and they were quick with their replies. Everyone was easy to contact through text and they were quick with their replies. More

by DANIELCAMINERO87 Verified Customer Verified Customer

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Great service and great people. Always great service. They always let me know what is due and what can wait. Always great service. They always let me know what is due and what can wait. More

by thubler1 Verified Customer Verified Customer

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Check engine light came on, scheduled an appointment. I was in and out within an hour. The shop technician ran a couple test and found out the was a small leak in the evaporator system. The n80 purge val I was in and out within an hour. The shop technician ran a couple test and found out the was a small leak in the evaporator system. The n80 purge valve was replaced along with a couple of the attached vacuum hoses. My Volkswagen Taos has ran perfect since, it's running better than the first day I bought it and I couldn't be more happy with my Taos. Big shout out to Volkswagen of North Tampa for doing the best for my vehicle. I highly recommend this shop! More

by craw80ford Verified Customer Verified Customer

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Easy access to service staff, quick response, proper research and communication of changes and policies to help research and communication of changes and policies to help More

by DAVEARNDT79 Verified Customer Verified Customer

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Amanda was very helpful & informative & very understanding of my situation. Thank you again and I will return!! understanding of my situation. Thank you again and I will return!! More

by chasmynet Verified Customer Verified Customer

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Awesome staff always in point and the most amazing service in Florida, great job as always service in Florida, great job as always More

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Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

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