CHRISTOPHER THEDORE ARFSTEN | Page 11

I take my car to have a oil change my appointment was at 7:30 my service guy told me will be a hour, went 2 hours pass I went to ask him wah happened and he told me to wait.i see a lot of people was there b 7:30 my service guy told me will be a hour, went 2 hours pass I went to ask him wah happened and he told me to wait.i see a lot of people was there before and after me and they was leaving service done, 3 hour pass and nothing I went to ask again I got mad went 3 hour and half pass and I ask the car washing guy. Thas went he call somebody the manager came and he told me the technician guy put my car and the servicr bord wrong.but I ask 3 times why it is taking so long,service was ver Bay disappointing I hope I cane get some credit for, I left almost at noon very bad More

by LESTERCRUZ777 Verified Customer Verified Customer

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Appointment was 30 min before closing but still completed oil change timely. Courteous service. No complaints. oil change timely. Courteous service. No complaints. More

by giftwho3 Verified Customer Verified Customer

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Joseph was wonderful! Very respectful and helpful explaining the details of my service. Also, love the car wash benefit! Very respectful and helpful explaining the details of my service. Also, love the car wash benefit! More

by CWBRENNEN Verified Customer Verified Customer

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Highly qualified professional staff. I Recommend this organization and suggest you give them I try. I Recommend this organization and suggest you give them I try. More

by MWHIT93681 Verified Customer Verified Customer

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Not sure the software update was completed waited over 4 hours due to “computer” breakdown by the service tech hours due to “computer” breakdown by the service tech More

by BURGHONE51 Verified Customer Verified Customer

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Customer service is horrible. I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one kn I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one knowing what happened. . . Now I was appointed a new service advisor that never answers the phone when I try to schedule an appointment for service. I leave a voicemail and don’t get a call back. I always have to call the main phone number for the service department and talk to the first service representative that picks up to get assistance. . It’s annoying and frustrating and I decided to switch to another Volkswagen location. More

by ROMELO92 Verified Customer Verified Customer

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They have short staff, I dropped my car at 9: am and I got the diagnostic around 3:30 pm after I bothered them with my phone calls to see what is going on. Most of the previous employees that I know wer got the diagnostic around 3:30 pm after I bothered them with my phone calls to see what is going on. Most of the previous employees that I know were quit because of the new Owners and the new management as I heard. I hope the new management will take this comment in consideration. Thank you. More

by sultan.k2009 Verified Customer Verified Customer

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I always enjoy when I go there. They are always nice and helpful while I’m there. They are always nice and helpful while I’m there. More

by CALLEIGH12 Verified Customer Verified Customer

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Very fast and professional. The waiting area is very confy and there is water and coffee The waiting area is very confy and there is water and coffee More

by ANGELSOTO921 Verified Customer Verified Customer

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This is the absolute best Volkswagen dealership service department I have ever been to and I am from Texas. They did very speedy work, very thorough work, kept me informed, sent a video of them actually wo department I have ever been to and I am from Texas. They did very speedy work, very thorough work, kept me informed, sent a video of them actually working on my vehicle while I was waiting, and did everything properly. The service advisors and service techs were the best that I have ever saw in the business. And I am a finance manager at another dealership. More

by ethomas12340 Verified Customer Verified Customer

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