CHRISTIAN WEST

Has to be the slowest service ever. Should not take 3 hours to get an oil change and the people who work there didn't give a xxxx. Not sure why the guy that came in at 1:00 to get an oi Should not take 3 hours to get an oil change and the people who work there didn't give a xxxx. Not sure why the guy that came in at 1:00 to get an oil change was out in an hour and I got there At 11:00 and waited 3 hours. That is not how I wanted to spend my day off. I actually hate coming there and would rather pay someone else to do it even though I could get a free oil change for free. More

by diane_olden Verified Customer Verified Customer

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Always friendly and efficient - I am always able to get an appointment that works with my schedule. an appointment that works with my schedule. More

by Queenie7 Verified Customer Verified Customer

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A friendly family atmosphere every one was polite and helpful I would recommend anyone looking for a car to go to this dealership helpful I would recommend anyone looking for a car to go to this dealership More

by prettyricardo41 Verified Customer Verified Customer

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Very friendly every time I go there. They also seem genuine and even though it is their job but they always want to make sure they take care of my car as best as they could with suggeste They also seem genuine and even though it is their job but they always want to make sure they take care of my car as best as they could with suggested tune ups or maintenance that needs to be performed so that my car is always running at optimum performance More

by albertonievesjr Verified Customer Verified Customer

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I will only go to this dealership to buy a car! They take care of you like family. They take care of you like family. More

by KAITLYN.CAREY8613 Verified Customer Verified Customer

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Horrible arms usual here when they service my vehicle and expect me to give a 5 -star rating which won’t happen at all expect me to give a 5 -star rating which won’t happen at all More

by Townsen.157 Verified Customer Verified Customer

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Have bought last 4 vehicles here, but this latest experience was by far the worst and has soured me from any further purchases at Lokey. I will however call out one exception which is Christian West. experience was by far the worst and has soured me from any further purchases at Lokey. I will however call out one exception which is Christian West. He is amazing, did everything within his power to work with me on not only finances but w/issues post sale. He understands the importance of repeat customers and deserves a raise. Here’s what i found unacceptable. I traded in my 2022 nissan for the 2025 nissan frontier. I advised the sales person Siyur and others, multiple times that i would be using new truck to tow a boat and camper. I also said it was an absolute deal breaker that i would need the service team to take my tow break and tow hitch from old truck and install them on new truck. Service was closed so we discussed that he would schedule an appt with service to handle this the following Sat 11/23. I was advised no one would touch my old truck till then and Siyur asked if i wanted to keep my truck bed cover, and i said that would be great. Return at agreed upon time 1130 am Sat. Siyur then tells me 1st that the truck cover wont fit new truck (this isnt true, but it wasn’t my most important item). About 15 min later he brings out my hitch and says they cant install it, ill need to put it on myself. I said ok, they did it last time but i guess i can have my husband put it in the reciever. I ask about my tow break, about 20 min later Siyur cones out and tells me, bad news they already sold my old truck. He offered me a tank of gas to “compensate” me. Upon advising him that was not acceptable because we need someone to intall it and part plus the install would be few hundred $,he takes another 15-20 min comes back and says good news they did sell my truck but still have it and can get the tow break out. He then asks me if i have time to wait while they install it. Said would take about an hour. I said of course thats why im here. He said he or someone would find me in lobby when done. After waiting 1.5 hours I talk to Chuck in service who advises me he gave sales the tow break hours ago and that no one gave him an install order. So i walk over to Siyur to ask whats up. Then in true gaslighting fashion, he looks me in the face, said that was never discussed as though WHOLE conversations were just made up in my head and I just took it upon myself to waste half a day for nothing. Shaking mad, i talked to Christian who made arrangements to correct at a later date. So I drive home only to find out the dang truck doesn’t even have a tow receiver!!! WTH?!? Allll the discussions about towing and this wasn’t even mentioned ONCE! I called Christian again in a panic, and he corrected the situation again (did i mention he’s awesome?). Well newest issue is that I bought truck 11/18, it is now 12/4 and my trade-in has yet to be paid, for a truck you all “allegedly” already sold within 4 days of trade-in. Fl staute 319.24(5) states “a motor vehicle dealer acquiring ownership of a vehicle shall pay and satisfy outstanding lien / trade-in balances within 10 working days of acquiring ownership”. I’ve now left a few messages and have spoken to 2 people requesting a payoff date and have not been provided one. Though i was advised by them up to 30 day to which I quoted the law, only to be gaslit again “well I’ve been doing this for 10 plus years” well that’s great, you should know the law then!! Still waiting on my payoff! Very poor experience! 1. You guys basically stole my bed cover by lying and saying it wouldn’t fit and/or by “selling” my truck after telling me it wouldn’t be touched till after Sat when I could get my things 2) No one at all mentioned the truck didn’t have the tow package that i mentioned NEEDING multiple times, nor even tried to upsell it. And this is the pro 4x for goodness sakes!!! 3) at least 2 individuals have told me what I believe are lies and tried to gas light me. Possibly believing they can pull one over on a woman. 4. Loan not paid yet - Do better! More

by fosterL Verified Customer Verified Customer

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Don Muller and Christian West provide a great customer service experience. They took great care of me with a honest and reasonable quoting. This is my 4th Kicks and have been and customer for 8 years. service experience. They took great care of me with a honest and reasonable quoting. This is my 4th Kicks and have been and customer for 8 years. I would not buy my vehicle from any other Dealership then Lokey . More

by jmc50003 Verified Customer Verified Customer

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A lovely showroom with plenty of seating, and delicious snacks. Everyone is just so nice and friendly. It's so nice to have a wonderful place to sit while I'm waiting for my cars oil change. I still c snacks. Everyone is just so nice and friendly. It's so nice to have a wonderful place to sit while I'm waiting for my cars oil change. I still can't believe I get free oil changes for my car. Punching a car from Lokey definitely has it's perks! More

by jdober36 Verified Customer Verified Customer

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I have been having issues with the transmission for a long time and sometime ago they said there was a recall about the computer part. It should fix the issue of not shifting right or the engine racing a long time and sometime ago they said there was a recall about the computer part. It should fix the issue of not shifting right or the engine racing and only going slow when I takeoff. Then the last time I had it in for recall, they said they couldn’t find anything wrong even though I had two issues where I was backing up and the engine was revving and I had to throw it into park to keep it from running over the tire bumpers and into a building. I’m not exactly happy with my Nissan Titan only for that reason . I don’t understand why they can’t seem to repair it properly or even admit that there’s an issue. Along with that the back up sensor only works sporadically and they said they tested it and everything is fine. Obviously does not work because I wouldn’t say that it didn’t work if it did work. I don’t understand this company !!!!! I have also filled a couple of these out before and no response from the survey so I guess it goes back onto the Nissan corporation. More

by thomas_robb Verified Customer Verified Customer

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