CHRIS PENNINGTON

I am currently pleased with the work they was done. The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke with him, I always felt like I was just a number which is the exact opposite of what the hold message says they want you to feel like. When I kept asking about the delays, the information I got from Chris was minimal and he seemed annoyed I asked. I finally had to speak with the manager in the Parts department who gave me a very detailed explanation as to what was going on with the parts. He even told me one has been on back ordered but that it had finally be resolved. He looked up the tracking and told me exactly when they would receive them. I was frustrated that I could not get any of this information from Chris. I'll return to Jim Ellis but will ask for a different service advisor next time. I'll hope to be treated less as a number and be given the information that I am looking for. More

by addcohen Verified Customer Verified Customer

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Very satisfied Very satisfied with the service I receive on my truck Correct Very please on my truck Correct Very please More

by melody.ivy.1958 Verified Customer Verified Customer

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I absolutely love Larri, he was so patient with me. Made me feel at home during my purchasing process. I highly recommend Larri to anyone who is interested in car shopping at Buick. Thank you so much f Made me feel at home during my purchasing process. I highly recommend Larri to anyone who is interested in car shopping at Buick. Thank you so much for your kindness! More

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Dewayne and his whole service team were outstanding! After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined th After the initial inspection, we were provided with a very helpful & informative video that walked thru their diagnosis of the problem & outlined the recommended repair. And even though it took a day or two longer than we had thought initially, they found & fixed the problem for a lot less than we had (anxiously) expected. Everyone we dealt with at the dealership (including the front receptionist, whose name I don’t know, but who kindly helped arrange a short ride for me to be dropped off at the Enterprise location just down the street) was courteous, friendly & professional. I mean it when I say: as long as g as this is the level of service provided by your dealership, we will never go to another GMC dealer again! More

by Charlie Wickliffe Verified Customer Verified Customer

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Fantastic! Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when th Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when the recommendation was to replace pads IF I wanted to stop the squeak as the pads were in great shape per technician. More

by Uihlein Verified Customer Verified Customer

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Very professional and thorough. Always efficient and on time and accurate with service. Very good Always efficient and on time and accurate with service. Very good More

by Vizsla Verified Customer Verified Customer

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Chris is an exceptional sales leader. He was courteous, attentive, and extremely knowledgeable during the entire process. Highly recommend Chris He was courteous, attentive, and extremely knowledgeable during the entire process. Highly recommend Chris More

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Very friendly staff. Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would d Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would definitely return for any future repairs. More

by JUANITAMERCER4 Verified Customer Verified Customer

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The service technicians were very professional, unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time frame, the light was off the second time when it was time to service my vehicle. The service tech sent a video showing that everything is fine with the vehicle., which I know isn't the case. The video that I sent to the service department showed exactly what the issue is. The orange light and the red M light on the gear shift were blinking, along with the car accelerating slow, and not surpassing 50 mph.which is a transmission issue. I understand the vehicle has to be experiencing the issue when the diagnostics is done, but I live an hour away from the dealership. To top things off, my drivers side rear rim is scratched from what looks like curb damage from the test drive. I didn't report it to the dealer because it wasn't notice until two days after. More

by kinglott35 Verified Customer Verified Customer

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For new GMC truck made me pay for oil change that was covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me to get my $ back. Wasn't Chris. Was Ted W. I've bought 2 new gmc's from you. More

by M_ROUSH Verified Customer Verified Customer

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