CHRIS PENNINGTON

Fantastic! Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when th Love the video the tech sent with diagnostics. Chris was the bomb! Only downside was my receipt said I declined recommendation for brake pads when the recommendation was to replace pads IF I wanted to stop the squeak as the pads were in great shape per technician. More

by Uihlein Verified Customer Verified Customer

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Very professional and thorough. Always efficient and on time and accurate with service. Very good Always efficient and on time and accurate with service. Very good More

by Vizsla Verified Customer Verified Customer

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Chris is an exceptional sales leader. He was courteous, attentive, and extremely knowledgeable during the entire process. Highly recommend Chris He was courteous, attentive, and extremely knowledgeable during the entire process. Highly recommend Chris More

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Very friendly staff. Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would d Kept me updated on the repairs to my vehicle and clearly explained what the repairs entailed. This was my first experience with Jim Ellis but would definitely return for any future repairs. More

by JUANITAMERCER4 Verified Customer Verified Customer

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The service technicians were very professional, unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time unfortunately I have taken my car there twice for the same issue. Both times my check engine light was on, but do to the 24-48 hours diagnostic time frame, the light was off the second time when it was time to service my vehicle. The service tech sent a video showing that everything is fine with the vehicle., which I know isn't the case. The video that I sent to the service department showed exactly what the issue is. The orange light and the red M light on the gear shift were blinking, along with the car accelerating slow, and not surpassing 50 mph.which is a transmission issue. I understand the vehicle has to be experiencing the issue when the diagnostics is done, but I live an hour away from the dealership. To top things off, my drivers side rear rim is scratched from what looks like curb damage from the test drive. I didn't report it to the dealer because it wasn't notice until two days after. More

by kinglott35 Verified Customer Verified Customer

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For new GMC truck made me pay for oil change that was covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me covered for first 20k miles. Told them it was covered and still made me pay the $210 to get my truck back without researching it. So now burden on me to get my $ back. Wasn't Chris. Was Ted W. I've bought 2 new gmc's from you. More

by M_ROUSH Verified Customer Verified Customer

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After I received; my Truck from a small repair auto shop, that would had clean every red penny from my pockets; I called Jim Ellis GMC and Cadillac on Peachtree Rd. hoping for sale on new SUV, in the beginni that would had clean every red penny from my pockets; I called Jim Ellis GMC and Cadillac on Peachtree Rd. hoping for sale on new SUV, in the beginning of March 2025. There's a young man there; who has kept my vehicle safe and stayed in communications with me, after listening close to my situation til this day; for again I'm a 100% SC Veteran, who has been out of transportation since I check-in my truck; at the truck clinic. Vet, N much need; somebody please help, monthly IC- $7,300.00 so I can continue 2 WHEEL. More

by stanleyde Verified Customer Verified Customer

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Got all the problems taken care off . Great communication and professionalism. Thank you for everything Great communication and professionalism. Thank you for everything More

by phongduong1973 Verified Customer Verified Customer

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Christ provided Great customer service and went above and beyond Chris called to update me on what was going on with my vehicle consistently beyond Chris called to update me on what was going on with my vehicle consistently More

by DRJOYCEPATTERSON Verified Customer Verified Customer

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Chris kept me updated on my car progress. Offered to assist setting up a rental car for my next visit. Offered to assist setting up a rental car for my next visit. More

by Ms. Young Verified Customer Verified Customer

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