Butch Chipps
Butch Chipps at Byers Toyota
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Butch Chipps

Brand Specialist

Byers Toyota

1599 Columbus Pike
Delaware, OH 43015

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3.7
19 Reviews
3.7

19 Reviews

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19 Reviews of Butch Chipps

July 06, 2024

Dealership Rating
Employee Rating

very professional and knowledgeable and excellent personality. always ready to get your vehicle in as soon as you pull in. More

by chipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2024

Byers Toyota responded

We appreciate your kind words and feedback about your experience at our dealership. Our team makes it a priority to provide prompt, friendly and knowledgeable service to each and every customer. Thank you for recognizing our efforts, it means a lot to us! We look forward to seeing you again soon. Safe travels!

May 10, 2024

Dealership Rating
Employee Rating

The service people were very friendly and helpful. Toyota doesn't carry the bicycle hitch, so they gave me information on where to check for one. More

by kaysue_boggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeannie McNeely

May 14, 2024

Byers Toyota responded

Thank you for choosing Byers and taking the time to share your experience, Kaysue. We're glad to hear that our service team was able to provide friendly and helpful assistance during your visit. Our goal is to ensure that all of our customers leave satisfied and we appreciate your feedback which helps us improve our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing Byers!

February 04, 2024

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Employee Rating

Very professional group of employees at this dealership. Was willing to work with us on the timing of the deal, that got delayed by the insurance company on a total collision claim. More

by WDECKLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Byers Toyota responded

Thank you for taking the time to leave us such kind feedback! We are happy to hear that our team at Byers Toyota provided you with a professional and accommodating experience. Our goal is to ensure our customers are satisfied in every aspect of their visit, no matter the timing delays. Thank you again for choosing Byers Toyota, we look forward to working with you in the future.

February 03, 2024

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Employee Rating

This Dealership is terrible! Purchased a vehicle from them and after Two days the car stopped on me. Called the dealership to figure out the repairs, no one would call back. Deal More

by bettinawaters
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 08, 2024

Byers Toyota responded

We're very disappointed to hear about your negative experience with Byers Toyota. Our customers are our top priority and it is never our intention for anyone to feel dissatisfied with their purchase. We are dedicated to providing quality vehicles and excellent customer service, and it seems like we may have fallen short of that for you. We truly apologize for the inconvenience this has caused you. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We would love the opportunity to make things right for you. Thank you for bringing this to our attention, we will use your feedback to improve our services in the future.

November 11, 2023

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Employee Rating

There is very friendly and knowledgeable and helpful people in this dealership and It was a pleasure to work with Shawn and also Tyler! They were very professional but down to earth at the same time! I More

by richardson.kathie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2023

Byers Toyota responded

Thank you for taking the time to share your experience with us, Richardson! We're pleased to hear that you had a great time in our dealership and that our staff, Shawn and Tyler, were professional, friendly, and helpful. It's through feedback such as yours that we stay motivated to maintain a high-quality customer experience. Sharing trustworthy advice earned our team members’ your trust and lasting respect! We are thrilled that you would recommend us to friends and family, that means a lot! Thank you for choosing Byers Toyota. We hope to see you again soon!

September 01, 2023

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Byers went above and beyond as far as my first service appointment. My only wish is that the car wash was working as it apparently was broken and I couldn’t get my interior and exterior of the vehicle cle More

by boatohio2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Farmer, Adam Rickard , Jameson

Sep 06, 2023

Byers Toyota responded

Thank you for sharing your positive experience with us. We are delighted to hear that your Service appointment was just the way you expected it. We strive to ensure that all aspects of a Service appointment exceed expectations, and we sincerely apologize that our car wash was broken and unable to give you what you wanted. We would love to make it up to you in the future by taking care of an exterior wash for your vehicle whenever; the next time you're near our dealership be sure to let us know! Thanks again for choosing Byers Toyota for your service needs.

Sep 06, 2023

boatohio2007 responded

I got my car back last week from getting the towing package installed on my Toyota Highlander. Wow, the service department only installed a four-pronged plug instead of a 5-pronged plug which is necessary on most trailers to release the brakes on a trailer when backing it in reverse. Why would they do that?

April 22, 2021

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Fast and curtieous service. Very much appreciated. Usually have breakfast while we're waiting for service. By the time we get back the service is finished. More

by marlenej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Lewis, Gynnae Britton , Trevor McKinney

May 04, 2021

Byers Toyota responded

Nice to hear we are doing a great job taking care of you and your vehicle. Thank You!

January 05, 2021

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Employee Rating

Very happy with the service I have received, both in deal transactions and in the service department. Always professional and friendly. Easy to get appointment for service More

by grandsx6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tara Farmer, Josh Chadwick, Chaphan Cramer , Christian Norman

Jan 11, 2021

Byers Toyota responded

Thanks for the 5 Stars! We are happy to hear everyone did a great job for you.

October 10, 2020

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Employee Rating

I will recommend Byers to all my family and friends because they helped me to buy an awesome car ! The Salesmen were so courteous, professional and friendly! More

by conniecrist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Taylor Young

Oct 16, 2020

Byers Toyota responded

Thank you, recommendations are the best compliment you can give us! We appreciate the business. Enjoy the new car.

October 07, 2020

Dealership Rating
Employee Rating

I was treated like royalty, and I got a fair deal. I found the vehicle I was looking for with awesome features such as weather tech style floor and trunk mats, which will come in handy this winter to pr More

by perambulation11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff "Mullzie" Mull , Trevor McKinney

Oct 09, 2020

Byers Toyota responded

Thank you! We are happy to hear the staff did an excellent job taking care of you.

1

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