Bryan Malave
Bryan Malave at Big Star Hyundai

Bryan Malave | Page 5

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.8
74 Reviews

I specialize in customer service! The best of the best. My priority is to get you well taken care of!

4.8

74 Reviews

Write a Review

Dealership Experience

3 yrs, 8 mos

Industry Experience

26 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

74 Reviews of Bryan Malave

February 27, 2025

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Employee Rating

Bueno atento y muy rápido para hacer los mantenimientos a los carros , muy amplio el espacio More

by ruben001109
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Steffy Hernandez, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell

Feb 27, 2025

Big Star Hyundai responded

Muchos Gracias!

February 22, 2025

Dealership Rating
Employee Rating

My experience at Big Star was the best it has ever been. My engine had been shaking for months, and Bryan took it upon himself to ensure it was taken care of. Before that, I had received a quote for the rep More

by WBENJAMIN.TX
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: zzKaleb zzChadwell

Feb 24, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 13, 2025

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Service is not good I'm always having a issue with the service department. The service department is not good not good it needs I'mprovement More

by waynebrown2800
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Adrian Chapa

Feb 14, 2025

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

February 13, 2025

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Bryan “listens” and is always courteous. Tries to make sure the work gets completed in time frame given. More

by jimr.cornelison
Service Price Transparency
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Recommend Dealer
Yes
Feb 13, 2025

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 10, 2025

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I was seen quickly and it did not take as long as it has in the past. More

by Lori1_17
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 10, 2025

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

February 09, 2025

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This dealership has made is feel confident in the maintenance services they provide. Not the cheapest, but making things right! More

by 1982_ADRIAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez , zzKaleb zzChadwell

Feb 10, 2025

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

February 03, 2025

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Bryan was amazing! He made the process quick, and he was efficient. To add, he made sure I was taken care of throughout the morning. More

by alizahibarra0801
Service Price Transparency
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Recommend Dealer
Yes
Feb 04, 2025

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 02, 2025

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I made an appointment for 2pm, I got there 20 min early, was told there would be a 2 1/2 hour wait! For an OIL CHANGE?? I was provided a LYFT ride home then back, but it still cost me almost 4 hours of m More

by LLHOBBS93
Service Price Transparency
Workmanship
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Recommend Dealer
No
Feb 03, 2025

Big Star Hyundai responded

Thank you for your business and review. We agree, that is too long fo a simple oil-change. We can do better, and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 31, 2025

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Professional from emphasis on safety to importance on listening to the customer.. even if all I have is a question, my comments matter. More

by JUDOPP
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Juan Vasquez, Steffy Hernandez, Paul Davila, Jessica Harber , Kohl Young, zzKaleb zzChadwell, zzLeanna zzKerr

Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

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Employee Rating

I have already done this review once and Don’t need to repeat it. I told you it was five star all the way More

by GENIEDCATS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzKaleb zzChadwell

Feb 03, 2025

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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