Bueno atento y muy rápido para hacer los mantenimientos
a los carros , muy amplio el espacio
a los carros , muy amplio el espacio
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by ruben001109
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Big Star Hyundai responded
Muchos Gracias!
My experience at Big Star was the best it has ever been.
My engine had been shaking for months, and Bryan took it upon himself to ensure it was taken care of. Before that, I had received a quote for the rep
My engine had been shaking for months, and Bryan took it upon himself to ensure it was taken care of. Before that, I had received a quote for the repair, but unbeknownst to me, it was actually covered under warranty. I left feeling like I had a brand-new car—no more shaking, and my backup camera was also replaced. This was a refreshing turn of events, especially considering that I had experienced theft from my car in the past while visiting Big Star
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by WBENJAMIN.TX
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzKaleb zzChadwell
Feb 24, 2025 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Service is not good I'm always having a issue with the
service department. The service department is not good not good it needs I'mprovement
service department. The service department is not good not good it needs I'mprovement
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by waynebrown2800
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2025 -
Big Star Hyundai responded
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com
Bryan “listens” and is always courteous.
Tries to make sure the work gets completed in time frame given.
Tries to make sure the work gets completed in time frame given.
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by jimr.cornelison
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I was seen quickly and it did not take as long as it has
in the past.
in the past.
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by Lori1_17
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Big Star Hyundai responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
This dealership has made is feel confident in the
maintenance services they provide. Not the cheapest, but making things right!
maintenance services they provide. Not the cheapest, but making things right!
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by 1982_ADRIAN
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Big Star Hyundai responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Bryan was amazing!
He made the process quick, and he was efficient. To add, he made sure I was taken care of throughout the morning.
He made the process quick, and he was efficient. To add, he made sure I was taken care of throughout the morning.
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by alizahibarra0801
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
I made an appointment for 2pm, I got there 20 min early,
was told there would be a 2 1/2 hour wait! For an OIL CHANGE?? I was provided a LYFT ride home then back, but it still cost me almost 4 hours of m
was told there would be a 2 1/2 hour wait! For an OIL CHANGE?? I was provided a LYFT ride home then back, but it still cost me almost 4 hours of my day.
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by LLHOBBS93
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Big Star Hyundai responded
Thank you for your business and review. We agree, that is too long fo a simple oil-change. We can do better, and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
Professional from emphasis on safety to importance on
listening to the customer.. even if all I have is a question, my comments matter.
listening to the customer.. even if all I have is a question, my comments matter.
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by JUDOPP
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
I have already done this review once and
Don’t need to
repeat it. I told you it was five star all the way
repeat it. I told you it was five star all the way
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by GENIEDCATS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzKaleb zzChadwell
Feb 03, 2025 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.