Bryan Gustie

The BMW X3 2024 is an excellent car, but the overall experience with pricing and after-sales service was highly disappointing. The sales team lacked transparency during pricing discussions, making the p experience with pricing and after-sales service was highly disappointing. The sales team lacked transparency during pricing discussions, making the process unnecessarily frustrating, and the deal offered was far from satisfactory. After losing the digital car key, I contacted the dealership for assistance, only to be endlessly transferred between departments with no clear resolution. Despite leaving voicemails, no one bothered to return my calls. This demonstrates poor communication, a lack of competence in resolving customer issues, and a disregard for consumer concerns. If you're considering buying a BMW, I strongly advise against choosing the BMW Fort Washington dealership. Explore other dealerships that appear to offer better customer service and professionalism. BMW Fort Washington must improve its customer service and internal processes. A premium brand like BMW should provide a premium experience, but this dealership fell far short of expectations More

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Once again Bryan Gustie and the team at Fort Washington BMW came through with the best deal and the best service. I will ONLY buy cars from Bryan. He is like having a friend in the business. Thank you BMW came through with the best deal and the best service. I will ONLY buy cars from Bryan. He is like having a friend in the business. Thank you Bryan! 10/10 More

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Lucy was very professional from start to finish and remained available to us always! Great service! remained available to us always! Great service! More

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My wife and I had a completely hassle free experience of delving into our first experience with BMW and we believe, that was down to our one on one dealings with Bryan. Bryan helped arrange the test drive, delving into our first experience with BMW and we believe, that was down to our one on one dealings with Bryan. Bryan helped arrange the test drive, to ordering the car and finally spent as long as wee needed when we eventually took delivery of the car. He made sure we were fully informed of the any developments in between the ordering and delivery and gave his personal insights into the world of BMW, which we truly appreciated. When our lease ends, I have a feeling Bryan may be getting a call from us! Thank you Bryan. P.S. my wife absolutely loves the car!! More

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One of the best experiences I’ve ever had in purchasing a vehicle. Thank you so much for making this a seamless transaction. The entire staff truly were transparent and led with integrity, start to end vehicle. Thank you so much for making this a seamless transaction. The entire staff truly were transparent and led with integrity, start to end More

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He is amazing! Extremely helpful! Explained everything! Awesome and engaging. I cannot wait to purchase my next vehicle from here. Extremely helpful! Explained everything! Awesome and engaging. I cannot wait to purchase my next vehicle from here. More

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Best friendly service, always go above and beyond to make their customer happy! Ben will meet you with the broad smile on his face and delivers the wonderful service! JP is truly genius with the knowledge of their customer happy! Ben will meet you with the broad smile on his face and delivers the wonderful service! JP is truly genius with the knowledge of each trick in BMW! Always smiling and takes his time to explain you all and answer the questions! Great attautuse! 👍😀 More

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Having spent nearly the last decade of my highly remunerated career in a purportedly "high reliability" Federal Regulatory Agency, developing systems analyses, this dealership deserves the high prai remunerated career in a purportedly "high reliability" Federal Regulatory Agency, developing systems analyses, this dealership deserves the high praise that it typically receives. I pride myself as an unrepentant "data junkie" who devoted a full year to get up to speed. Despite such perserverence, Mike Prince and JP the inimitable "BMW Genius" support staff clearly helped me avoid overspending on sevral features to the tune of nearly 7 Gs. So pick their brains for all they're worth. Out of the dozen or so brands I scrutinized in the past year -- Acura/Lexus/Porsche/Mazda as well -- none can hold a candle to this BMW standout particularly wrt risk mitigation / quality management with its exceptional work culture. I kid you not: I put them through the paces. More

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In a world where obtaining a new car is so overwhelming Jim and the entire team at BMW of Fort Washington made my experience seamless and enjoyable. They educated me each step of the way. I felt like a was Jim and the entire team at BMW of Fort Washington made my experience seamless and enjoyable. They educated me each step of the way. I felt like a was a part of the team! I was encouraged to ask questions and I left the dealership with significantly more knowledge than I had when I walked in. I absolutely love my car!! I am so grateful to Jim and everyone at BMW of Fort Washington for their top notch care. More

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I was at the dealer for a software issue, which was fixed. While I was waiting, Ben Ammar asked if I wanted a car wash. He was insistent and proceeded to spend the next 30 minutes on my car. He was so fixed. While I was waiting, Ben Ammar asked if I wanted a car wash. He was insistent and proceeded to spend the next 30 minutes on my car. He was so nice and went above and beyond cleaning my car while I was waiting. Everyone at this dealership is so nice. It’s much friendlier than any other dealership that I have been to. I would highly recommend anyone who wants a BMW to go here. BTW, I love my X3. More

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