Bruno Caldas

This has been the worst experience I have had at this dealership. The customer service and quality of work have gone way down. Everyday I am told that I will get a call with updates in the morning only, dealership. The customer service and quality of work have gone way down. Everyday I am told that I will get a call with updates in the morning only, only to go the entire day with no calls or updates. I have to repeatedly call them just to find out if my car is fixed before service closes. I was told my car was repaired, I paid and began driving off the lot only to find out it wasn't and had to immediately return. Then I was told I would receive a loaner vehicle the next day first thing in the morning. By 12 I realized that this was probably not going to happen. I repeatedly called no response, finally a phone call was returned at 4:30 pm to tell me that they still had not fixed my car and the loaner would not be available until Monday. I was told I would receive the loaner on Friday morning. At this point I asked for a manager. The manager offered zero solutions. I would go to a different Chrysler service if you could. This one used to be good, but not any more. No communication, No follow through on promises, Bad customer service. More

by rocksolid009 Verified Customer Verified Customer

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Service writer lied on the service order and said I stated I had an oil leak, I did not state that, he called ME and said I had a leak "but don't worry, it's covered under warranty we'll take care of i stated I had an oil leak, I did not state that, he called ME and said I had a leak "but don't worry, it's covered under warranty we'll take care of it". Also car returned with missing battery cover as supplied by factory. Stellantis got hosed for 2300 bucks for swapping the batteries and the supposed timing cover gasket. Very unscrupulous. More

by kd4uwu Verified Customer Verified Customer

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Promises made not kept. I was told the car was ready and repaired and it was not. The rep does not have good follow through. I have to chase him to get answers I was told the car was ready and repaired and it was not. The rep does not have good follow through. I have to chase him to get answers More

by rocksolid009 Verified Customer Verified Customer

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Awesome service Customer service is great. Everyone is super helpful and friendly. Will always bring my jeep to Hollywood Chrysler Jeep Everyone is super helpful and friendly. Will always bring my jeep to Hollywood Chrysler Jeep More

by lilgray003 Verified Customer Verified Customer

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Fast service,friendly customer service ,kept the car one day and finished all the work on the work order. day and finished all the work on the work order. More

by vogelmarine Verified Customer Verified Customer

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