Bruno Caldas

Terrible customer service. Especially from Nenma Cuello. Ms. Cuello did not look at my vehicle before telling me to go to Parts and order. She then pulled a price out of the ai Especially from Nenma Cuello. Ms. Cuello did not look at my vehicle before telling me to go to Parts and order. She then pulled a price out of the air that was incorrect. She didn't do the proper paperwork and just made up an installation cost based on her so called '4 years of experience'. Which was incorrect. The manager and her immediate supervisor made excuses to cover for her. More

by Execdir Verified Customer Verified Customer

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Bruno was awesome. Communicated well. Accessible. Followed through. Repair took a while, but he managed it well. Communicated well. Accessible. Followed through. Repair took a while, but he managed it well. More

by j9542409801 Verified Customer Verified Customer

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The young lady in the service area did not take the time to coordinate the part I ordered with installation of the part. She never got up from her seat to even look at my vehicle. My visit was a fiasco. Cus to coordinate the part I ordered with installation of the part. She never got up from her seat to even look at my vehicle. My visit was a fiasco. Customer service was the worse I have experienced at any dealer. More

by Execdir Verified Customer Verified Customer

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It was very hard to reach a service adviser by phone I think they don't have enough service advisor on duty think they don't have enough service advisor on duty More

by acorbet0 Verified Customer Verified Customer

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Verify helpful and attentive and informative. Great service would definitely recommend Great great great great Great service would definitely recommend Great great great great More

by alina.sanchez0207 Verified Customer Verified Customer

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Bruno provides the best guidance and service in the industry. He is knowledgeable and professional. industry. He is knowledgeable and professional. More

by lrodriguez23 Verified Customer Verified Customer

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All right Okay The location is optimal, and the customer service provided was exceptional. Communication with Bruno Caldas was outstanding. service provided was exceptional. Communication with Bruno Caldas was outstanding. More

by yaned.arteaga Verified Customer Verified Customer

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Wonderful Easy to get to. Close to my house. Wonderful parts coiner people Chris & Raheem Close to my house. Wonderful parts coiner people Chris & Raheem More

by yaned.arteaga Verified Customer Verified Customer

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Poor communication, 3 weeks, $7,500, drive one block after pick just to turn around after car stopped, at least able to restart it and dashboard engine warnings lights back again. after pick just to turn around after car stopped, at least able to restart it and dashboard engine warnings lights back again. More

by unitedsteins Verified Customer Verified Customer

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1 Pésimo servicio y total falta de profesionalismo Llevé mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me ase mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me aseguraron que en 2 días laborables me llamarían con el diagnóstico y la reparación, cosa que nunca ocurrió. Durante semanas hice numerosas llamadas y envié correos electrónicos sin recibir respuesta. El 12/31/2025 finalmente me contactaron y solo me informaron verbalmente cuál era el problema. En ese momento volví a solicitar el reporte del diagnóstico. El 01/08/2026 fui personalmente al concesionario y me dijeron que el vehículo estaría listo el 01/09/2026 o 01/10/2026. Ese mismo día pedí nuevamente el diagnóstico y me respondieron que me lo darían cuando recogiera el carro. Seguí llamando sin obtener respuesta. El 01/15/2026 regresé al concesionario y descubrí que el vehículo ya estaba listo desde antes, sin que nadie me avisara. Pedí hablar con el director de servicio, quien fue indiferente, poco profesional y me dejó hablando solo, pedí nuevamente el diagnóstico advisor negó ya que era “confidencial”, algo absurdo e inaceptable tratándose de mi propio vehículo. Mala comunicación, incumplimiento total, falta de respeto al cliente y pésimo servicio. No recomiendo este concesionario bajo ninguna circunstancia. More

by osvaldo.rodriguez3 Verified Customer Verified Customer

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