Bruno Caldas

1 Pésimo servicio y total falta de profesionalismo Llevé mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me ase mi Jeep Grand Cherokee a Hollywood Chrysler Jeep el 12/18/2025 porque el aire acondicionado no enfriaba y la computadora estaba desprogramada. Me aseguraron que en 2 días laborables me llamarían con el diagnóstico y la reparación, cosa que nunca ocurrió. Durante semanas hice numerosas llamadas y envié correos electrónicos sin recibir respuesta. El 12/31/2025 finalmente me contactaron y solo me informaron verbalmente cuál era el problema. En ese momento volví a solicitar el reporte del diagnóstico. El 01/08/2026 fui personalmente al concesionario y me dijeron que el vehículo estaría listo el 01/09/2026 o 01/10/2026. Ese mismo día pedí nuevamente el diagnóstico y me respondieron que me lo darían cuando recogiera el carro. Seguí llamando sin obtener respuesta. El 01/15/2026 regresé al concesionario y descubrí que el vehículo ya estaba listo desde antes, sin que nadie me avisara. Pedí hablar con el director de servicio, quien fue indiferente, poco profesional y me dejó hablando solo, pedí nuevamente el diagnóstico advisor negó ya que era “confidencial”, algo absurdo e inaceptable tratándose de mi propio vehículo. Mala comunicación, incumplimiento total, falta de respeto al cliente y pésimo servicio. No recomiendo este concesionario bajo ninguna circunstancia. More

by osvaldo.rodriguez3 Verified Customer Verified Customer

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Good experience the people working there is very helpful I when there for my recall and everything was fine I when there for my recall and everything was fine More

by jack Verified Customer Verified Customer

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Service Dept has been very helpful and attentive to my needs. Including Allison, Dyango and Steven. They were helpful when Bruno wasn't available and provided continuous follow up. needs. Including Allison, Dyango and Steven. They were helpful when Bruno wasn't available and provided continuous follow up. More

by lrodriguez23 Verified Customer Verified Customer

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Continua la falla electrica en la camioneta con un corto en la pantalla el cual prende y apagada con rapidez en la pantalla el cual prende y apagada con rapidez More

by Jorge duran Verified Customer Verified Customer

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The worst experience I've ever had with any dealership. Zero communication. A disrespectful amount of time taken to work on my vehicle. Zero communication. A disrespectful amount of time taken to work on my vehicle. More

by alobos92 Verified Customer Verified Customer

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Bruno was very knowledgeable about my vehicle and gave me good advice on the upkeep of my vehicle good advice on the upkeep of my vehicle More

by terryp0331 Verified Customer Verified Customer

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The worst experience I've ever had with any dealership. Zero communication. A disrespectful amount of time taken to work on my vehicle. Zero communication. A disrespectful amount of time taken to work on my vehicle. More

by alobos92 Verified Customer Verified Customer

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Theres never communication, always contacting customer days later. Bad service Bad customer service, very bad. days later. Bad service Bad customer service, very bad. More

by jromerohcc Verified Customer Verified Customer

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Bruno did a good job. He was reliable, nice, kindly and good communication with his staff. He was reliable, nice, kindly and good communication with his staff. More

by maalex16 Verified Customer Verified Customer

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Dealer service center was great . Answered questions had . Took care of recall work and was done in a timely matter . Communication was great Answered questions had . Took care of recall work and was done in a timely matter . Communication was great More

by aburres Verified Customer Verified Customer

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