Brooke Malia

Both Brook and Merrell were very friendly and did not pressure us to make a purchase decision. Brook gave us a thorough explanation of the many features on the vehicle before we drove it off the lot. Ove pressure us to make a purchase decision. Brook gave us a thorough explanation of the many features on the vehicle before we drove it off the lot. Overall a very professional approach to the selection process through purchase. More

by gamberjh1 Verified Customer Verified Customer

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It was a pleasent experience though it took longer than expected. Staff were nice, knowledgeable, and supportive. expected. Staff were nice, knowledgeable, and supportive. More

by nladdleman Verified Customer Verified Customer

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Brooke was low pressure, respectful, and very knowledgeable. She was happy to help with my technology questions. I would buy from her again. knowledgeable. She was happy to help with my technology questions. I would buy from her again. More

by M.SAGE Verified Customer Verified Customer

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Brooke was calm, professional, relatable, and genuine. She was not condescending and did not pressure us. Her knowledge and technical expertise put me at ease. She was not condescending and did not pressure us. Her knowledge and technical expertise put me at ease. More

by M.SAGE Verified Customer Verified Customer

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Brooke Malia and Westside Lexus made the car buying experience quick and easy. They were very fair on the price for our trade and the new RX. We were very pleased with the service provided and will r experience quick and easy. They were very fair on the price for our trade and the new RX. We were very pleased with the service provided and will refer our friends and family. More

by SMALIA0 Verified Customer Verified Customer

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Great customer service from start to finish! !! Brooke Malia, was very professional and helpful in every step of my process. The financial support was truly amazing. Your staff at Westside is top !! Brooke Malia, was very professional and helpful in every step of my process. The financial support was truly amazing. Your staff at Westside is top notch!!! More

by FROSTIEYANCEY Verified Customer Verified Customer

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Workers were not welcoming, rushed every process, constant “annoyed” behavior, did not explain paperwork until asked constant “annoyed” behavior, did not explain paperwork until asked More

by Jenny Verified Customer Verified Customer

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Brooke listened carefully to my needs and preferences, and showed me appropriate cars without trying to upsell me. and showed me appropriate cars without trying to upsell me. More

by JAWEISBERG Verified Customer Verified Customer

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I recently purchased a vehicle from John, and I must say, the experience was nothing short of outstanding. I was greeted with professionalism and a warm welcome when I walked into the dealership. The staff w the experience was nothing short of outstanding. I was greeted with professionalism and a warm welcome when I walked into the dealership. The staff was incredibly knowledgeable and took the time to understand my needs, guiding me through the entire process without any pressure. The sales team was transparent, providing clear information about the car’s features, pricing, and financing options. They were patient and answered all my questions, ensuring I felt confident about my decision. I appreciated their honesty and that they didn’t push me toward more expensive options just to make a sale. When it came to the actual purchase, the process was smooth and efficient. The paperwork was handled quickly, and the team went above and beyond to make sure I was comfortable with every aspect of the transaction. The finance department was equally impressive, offering competitive rates and explaining all the details thoroughly. The vehicle itself was in pristine condition, exactly as advertised. The team even took the time to walk me through its features and made sure I was comfortable with all the controls before driving off the lot. What truly stood out to me was the exceptional customer service. Even after the sale, the team followed up to ensure I was satisfied with my purchase and to answer any additional questions I had. It’s clear that John values their customers and strives to build lasting relationships. I highly recommend John Loving to anyone in the market for a new or used vehicle. Their commitment to quality and customer satisfaction is evident in every interaction. I couldn’t be happier with my experience and my new car! More

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I had a wonderful experience at Westside Lexus. Everyone is very professional and courteous. So thankful! Everyone is very professional and courteous. So thankful! More

by SDVILLARREAL Verified Customer Verified Customer

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