Brooke Jennings
Brooke Jennings at Master Buick GMC

Brooke Jennings | Page 8

Service Customer Care

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

4.8
95 Reviews
4.8

95 Reviews

Write a Review

95 Reviews of Brooke Jennings

November 13, 2021

Dealership Rating
Employee Rating

Master serviced my 2016 Yukon SLT and replaced a brake vacuum pump and unexpectedly the brake booster. From the initial call to schedule the service until I picked my vehicle up, everyone was easy to wor More

by jverne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Mr. Ronald, the shuttle driver.

Nov 15, 2021

Master Buick GMC responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 21, 2021

Dealership Rating
Employee Rating

Very good customer service in every department I like master buick and I like my vehicle More

by serinad333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2021

Master Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Oct 22, 2021

Master Buick GMC responded

Thank you for your business! We appreciate you! Kathy Hensley, Owner Master Automotive

Oct 22, 2021

serinad333 responded

Thank you for your service

Oct 22, 2021

serinad333 responded

Thank you for service

June 19, 2021

Dealership Rating
Employee Rating

was able to fit me in for oil change and tire rotation with little to no notice Love these guys and they are efficient and friendly More

by jrgdoucet@Gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Sue Oertle, Wade Howard, Steve MacDonald , Alyson Johns, David Truitt

Jun 23, 2021

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 19, 2021

Dealership Rating
Employee Rating

My family and I have purchased 3 vehicles from Master in the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willi More

by Thurman family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2021

Master Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 09, 2021

Dealership Rating
Employee Rating

Perform service and had car ready on time for pickup. Serviceman was very courteous. Also was able to obtain loaner so I didn’t have to wait 1.5 hrs More

by Faye
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle , Michael

Mar 12, 2021

Master Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 24, 2021

Dealership Rating
Employee Rating

Everyone I meet at Master was friendly and knowledgeable. Service was quick with good results. From the person who greeted us at the door to the people who worked on the car, all were great. Even though I More

by mjcarey317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katie Stewart Schafer , David Truitt

Mar 01, 2021

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 25, 2021

Dealership Rating
Employee Rating

I've been a Master Buick GMC customer since at least 1976. Always exceeds expectations. I highly recommen this dealership and service department to anyone. More

by armerritt7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald , Alyson Johns, Carl, Service Writer

Jan 28, 2021

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

January 16, 2021

Dealership Rating
Employee Rating

I had a great experience at the dealership. Everyone was kind, patient and professional. The cashiers, dealers, and mechanics. I felt very at home and comfortable. More

by Cthomasjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wade Howard, Steve MacDonald , Keith Stone

Jan 21, 2021

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 02, 2020

Dealership Rating
Employee Rating

First class sales and service departments. Scheduling service is easy and the staff really works hard to accommodate various schedules and needs. They are the perfect example of what customer service is More

by Pecan Farms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Roscoe Peace , Brad Gillespie

Dec 09, 2020

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 20, 2020

Dealership Rating
Employee Rating

We are very pleased with the service provided during our scheduled service maintenance. The people were friendly and helpful when making the appointment. The service was fast and efficient . More

by Nonie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Nov 25, 2020

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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