Brooke Hartley
Brooke Hartley at Regal Honda
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Brooke Hartley

Honda Service Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.7
11 Reviews
4.7

11 Reviews

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11 Reviews of Brooke Hartley

April 18, 2025

Dealership Rating
Employee Rating

Im proud of Manni Goublet for doing such a good time with the dealership in the short time he has worked there! More

by ambell2020
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Emmanual "Manny" Goulet, Leo Garcia , Manni goulet five stars !

Apr 21, 2025

Regal Honda responded

Ambell, we're delighted to hear that Manni provided you with a positive experience at Regal Honda! Thank you for recognizing his efforts and sharing your experience with us! Safe travels!

April 10, 2025

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Best service I have ever had at a dealership. Polite, efficient and a great job. More

by sajewskis
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 11, 2025

Regal Honda responded

Thank you for the wonderful feedback! Our Regal Honda team appreciates your support and looks forward to serving you again in the future!

April 04, 2025

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Employee Rating

I had an appointment set up. I brought my car in, two hours later they called and said the part was not in and they couldn't repair it. More

by Justinechicago
Recommend Dealer
No

Other Employees Tagged: Brooke Hartley

Apr 04, 2025

Regal Honda responded

Thank you for your feedback, and I sincerely apologize for the inconvenience caused. We understand how frustrating it can be when plans don't go as expected. Please reach out to Rachael Folds Parts Manager 863-333-4664 so we can look in to this matter or send me your information and we will contact you.

March 14, 2025

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This dealership is unorganized and has terrible communication with their customers. Never answer the phones at the service dept. Very unaccomindating to warranty holders. It's like pulling teeth to More

by Lilly_Barbour
Service Price Transparency
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Service Communication
Recommend Dealer
No
Mar 17, 2025

Regal Honda responded

Lilly, I'm sorry to hear about the communication issues you've experienced. It's great to know that Brook was able to assist you effectively, and we'll certainly pass along your kind words. We appreciate your feedback and are committed to improving our service for all customers. If there's anything else we can do for you, please reach out at any time. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

March 12, 2025

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Received excellent correspondence from Brook and kept me updated on the status of my Ridgeline! More

by draftace55
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2025

Regal Honda responded

Thank you for trusting the Regal Honda team with your Ridgeline! We're happy to hear Brooke helped make your experience a smooth one and we hope you won't hesitate to reach out if we can be of service again in the future!

March 11, 2025

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Much better environment than Brandon Honda. Would reccomend to friends, family, and neighbors. Thanks Regal Honda. More

by mmarlatt0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Shalymov Isaac, Leo Garcia, Nick Simpson , Megan Barnes, Austin Blomeley, Kelsey Johnson

Mar 12, 2025

Regal Honda responded

We're delighted to hear you had a positive experience at Regal Honda and appreciate your recommendation! Thank you for choosing us!

February 12, 2025

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she was courteous and informative. kept me updated on the status of my car. awesome More

by winniej42
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Recommend Dealer
Yes
Feb 13, 2025

Regal Honda responded

We really appreciate you taking the time to leave Regal Honda this awesome review, Winnie! Thank you!

February 12, 2025

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Fantastically efficient and great customer service. Felt like my concerns were met with excellence and care. Keep it up! More

by tylerm
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Recommend Dealer
Yes
Feb 13, 2025

Regal Honda responded

Tyler, thank you for the fantastic feedback! We're delighted to hear that our team at Regal Honda met your expectations with efficiency and care. We look forward to serving you again in the future!

February 09, 2025

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I was always told dealerships are more expensive but I started taking my car to the regal honda. I found the prices were great and they're more experienced on my type of vehicle as they work on only hond More

by brianhahn7
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Shalymov Isaac, Leo Garcia, Nick Simpson , Megan Barnes, Austin Blomeley, Kelsey Johnson

Feb 10, 2025

Regal Honda responded

Brian, we're delighted to hear that you've found great value and expertise with us at Regal Honda. Our team is dedicated to providing top-notch service for your vehicle, and we look forward to seeing you again!

January 21, 2025

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Employee Rating

They are kind with clients and they provide an excellent service. They have courtesy riding and that's awesome. More

by yreyes70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman, Shalymov Isaac, Leo Garcia, Nick Simpson , Megan Barnes, Austin Blomeley, Kelsey Johnson

Jan 21, 2025

Regal Honda responded

Thank you for reviewing your recent visit here at Regal Honda! We're delighted to know our team made it a great one. We appreciate your support and hope to see you again in the future!

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