Brooke Beaudin

Wait time was minimal. They got me in and got and got me out. I really like the video that they send you that goes over your vehicle. It always been a good experience! They got me in and got and got me out. I really like the video that they send you that goes over your vehicle. It always been a good experience! More

by DAKUSZEE Verified Customer Verified Customer

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The person Brooke that took care of the service was very unprofessional she gave me one price then change the price without my consent. I have been a customer over 20 years but when I said I would go somepl unprofessional she gave me one price then change the price without my consent. I have been a customer over 20 years but when I said I would go someplace else she said ok like it was nothing. Very rude n hasty to do things. Then when I went to pay she charge my regular card instead of my credit like I asked her, no listening by moving so fast. More

by flystylist Verified Customer Verified Customer

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I'd give Brooke Beaudin 5 Stars if it weren't for the RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in the "fine print" of the final bill - but it's LOST in a voluminous bill like ours was. Who has an "extra" $8K in their checking account - or even carries around a checkbook anymore?!?!?! We needed the car and weren't gonna leave it and go to the bank - it was 6PM! What? Come back the next day? PUH-lease! Everything else was fine-to-great, but that surcharge was just a bit too much and off-putting. You can't tell me that that dealership doesn't make BANK enough to offset your credit card processing fees. xxxx, just up your crazy prices a tiny bit!!!! Brooke 4.5 Stars - the rest of the experience - because of that surcharge - 1 STAR. You gouged us enough - that was insult upon injury. More

by bfleming2772 Verified Customer Verified Customer

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Always 100% fantastic Everyone that works at your operation gos above and beyond to create a helpful experience operation gos above and beyond to create a helpful experience More

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Always great service from Brooke and the team. Highly satisfied and would recommend. Very impressed with BMW of Sarasota service department Highly satisfied and would recommend. Very impressed with BMW of Sarasota service department More

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Fantastic service, kept me up to date with what was going on in the service of the vehicle. The vehicle was ready and service completed before estimated date. Very happy with BMW of Sarasota and staff is f on in the service of the vehicle. The vehicle was ready and service completed before estimated date. Very happy with BMW of Sarasota and staff is fantastic. More

by zFG Verified Customer Verified Customer

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Very good - kept me informed through the process. Waiting room is comfortable and easy access to personnel and amenities. Waiting room is comfortable and easy access to personnel and amenities. More

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Very well organized, professional and state of the art. Great environment to wait while service is delivered. Great environment to wait while service is delivered. More

by kencultivator Verified Customer Verified Customer

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The service was good and Brooke was very nice. We did have to sit around there for four hours for an oil change. That seems rather excessive. I would’ve rather paid and gone to Jiffy Lube. We did have to sit around there for four hours for an oil change. That seems rather excessive. I would’ve rather paid and gone to Jiffy Lube. More

by nancy.t.davis Verified Customer Verified Customer

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Dealership is ok. Please stop asking me for a review. It gets annoying every time. Please stop asking me for a review. It gets annoying every time. More

by ddradransky Verified Customer Verified Customer

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