Brittany Weiss
Brittany Weiss at Autohaus BMW

Brittany Weiss | Page 25

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.7
293 Reviews

Dealership Experience

4 yrs

4.7

293 Reviews

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293 Reviews of Brittany Weiss

October 20, 2023

Dealership Rating
Employee Rating

1st time here and service was stellar! Patti is a gem! I will be back! More

by LW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Todd Feuerhaken, Zinaida Bajramovic , Patti Kupfer, Trey Starnes, Patti

Nov 02, 2023

Autohaus BMW responded

Thank you for your feedback, we appreciate your kind words and are so glad you had a great experience with us.

October 20, 2023

Dealership Rating
Employee Rating

Service agent was informative, detailed and accommodating. Updates on my service followed promptly with a video of the inspection and price details of all that was recommended to be done. More

by aldin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Autohaus BMW responded

WE APPRECIATE YOUR BUSINESS AND VALUE YOUR FEEDBACK. IF THERE IS ANYTHING ELSE WE CAN DO FOR YOU, PLEASE LET US KNOW!

October 17, 2023

Dealership Rating
Employee Rating

It’s a pleasure visiting this dealership. I wait there for service completion because the facilities are so pleasant! More

by mcneily323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Autohaus BMW responded

On behalf of Autohaus BMW, I would like to thank you for using us for your services. your feedback is appreciated. Please come visit us again!

October 13, 2023

Dealership Rating
Employee Rating

Overall terrible experience. I am in the market to purchase an X5, but it won’t be at Autohaus. More

by Pmcnkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 07, 2023

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

October 12, 2023

Dealership Rating
Employee Rating

👩‍⚕️Driven BMW for more than 30 years. Too bad Linda and Mike are gone. Customer Service not the same. The designated service rep was not in until 9:00 am for my scheduled 8:00 am appointm More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

We are very sorry that you feel your service experience was unsatisfactory. If you would like to discuss further so that we can learn what we should have done better for you, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

September 23, 2023

Dealership Rating
Employee Rating

Fairly quick appointment times (1 week), nice waiting area, friendly service staff, friendly advisors. I will heavily consider purchasing from them next time. More

by thebachelor100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandi

Mar 26, 2024

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 21, 2023

Dealership Rating
Employee Rating

Excellent customer service and nice facilities for getting office work done while waiting for the car servicing is being done More

by Ads-2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 21, 2023

Dealership Rating
Employee Rating

My experience at auto haus was immaculate. . As always. Good folks out there. Thank you. More

by joycoker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Todd Cherry, Heather Vivrett, Todd Feuerhaken , Joe Emerson, Steve Emerson, Patti Kupfer, Dan Wirick

Mar 26, 2024

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

September 20, 2023

Dealership Rating
Employee Rating

Service was a little disappointing, even though I was ahead of scheduled time, I felt ignored, finally someone else took over to help me. The mechanic did his job though the reception desk was not satis More

by ggfourvilla@gmail.com
Workmanship
Service Time
Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thank you for your review describing your BMW Service visit with us. It sounds like it could have been better. We apologize for the inconvenience and hope we will have a chance to do things better next time. We introduced the shuttle service years ago. If you would like to discuss your experience further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

September 19, 2023

Dealership Rating
Employee Rating

Service schedule was difficult and designed to be frustrating to the owner. I was promised service when I bought my BMW. I was told there was a shortage of lease cars. I didn’t schedule it correctly. More

by Debragish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 17, 2023

Autohaus BMW responded

Hi Debra, Thank you for letting us know about your service experience. We are sorry that you had difficulty with our on-line scheduling program. We do have a shortage of service loaner vehicles from time to time, and do try to schedule them out very conservatively for customers needing to leave their vehicle overnight or longer. Please feel free to call in to our Service Center next time at 314-727-8870 to schedule an appointment. We also have Early Bird Drop off, Shuttle back to home or office, or waiting in our large customer lounge available all the time. We hope you'll give us another chance to impress you better...

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