Brittany Hill | Page 17

Great team to work with I just bought my second car from them this year - they worked a great deal, and the service team has always been really efficient and a pleasure to wo I just bought my second car from them this year - they worked a great deal, and the service team has always been really efficient and a pleasure to work with. More

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Amazing Service! Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only c Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only come here because she’s here . Definitely an asset to the company. More

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Exceptional Service I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pul I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pulling feeling I felt when accelerating. My car was being serviced for an entire month and repairs were placed that I did not approve and or have issues with. When I went to pick my car up I wasn't pleased with how I was treated pertaining to my loaner and the amount I had to pay. When I left and went home to only start my car back up, I heard a loud noise. I instantly took it back to the dealership for my service advisor, Sales manager and Parts manager to listen to the noise to say it was completely fine. They said oh it's probably because you are going from the 2016 X6 loaner truck back to my 2012 X6 truck that was older. They said it was completely fine and a much stronger starter. I said that it didn't sound normal and went and got several second opinions. Everyone that listened, even from BMW NorthWest Collinison manager, said it don't sound right either and to take it somewhere else to get another diagnostic. So because they felt nothing was wrong with my truck or would check too see if anything was wrong, it pushed me to go somewhere else. I went to Catonsville BMW and met service advisor Brittany Hill. I explained to her what was goin on and she heard the noise as well. Parts identified 2 cracks in my brand new starter that had been worked on for an entire month. Brittany took care of everything that needed to be redone. She went over and beyond and gave exceptional service. She was patient with me through my frustrations. I left the dealership today as a satisfied customer felling stress free. Brittany has gained a new customer from here on out. I highly recommend anyone that go to Catonsville to ask for Brittany when they arrive to service. Great Job is all I can say. More

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No pressure, great service, and good advice! I had previously visited another BMW dealership, but was not impressed with the customer service. I walked into BMW of Catonsville and immediately was I had previously visited another BMW dealership, but was not impressed with the customer service. I walked into BMW of Catonsville and immediately was impressed with their level of customer service. Garry Leonce, in particular, provided me with service of the highest level. Garry never pressured me into purchasing a new vehicle. Instead, he provided me with some advise that helped me make a decision that worked out for the best. I love my BMW 428i and look forward to my next purchase. Cheers! More

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Awesome Service!!!! My experienced was awesome!! The timeframe was the best no long waits!! I got what I asked for without a fight!!! Russel BMW rocks 5 star staff!!!!! My experienced was awesome!! The timeframe was the best no long waits!! I got what I asked for without a fight!!! Russel BMW rocks 5 star staff!!!!! More

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GREAT EXPERIENCE AND GREAT SERVICE AT BMW I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER T I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER THEN ANYONE I KNOW HE WILL MAKE EVERYTHING FITS YOU BUDGETS AND HE WILL WORK WITH EVERYONE .HE IS A VERY NICE PERSON AND WOULD RECOMMEND HIM TO EVERYONE I KNOW AND THE SERVICE DEPARTMENT I ALWAYS WORK WITH JAMIE BRENNEMAN .SHE IS VERY NICE AND HELPFUL IN EVERYWAY WHEN IT COMES TO SERVICE BRITTANY HILL HELPED ME TOO AND CINDY HAHN THEY ALL EVERY NICE AND POLITE …..THERE ARE MORE PEOPLE TO THANK FOR HELPING AS WELL BUT I CANT REMEMBER EVERYONES NAME THANK YOU ALL AT BMW OF CATONVILLE More

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Great Experience w/ BMW of Catonsville I had a great New Car buying experience w/ BMW of Catonsville. My Client Advisor Benn Edwards was very knowledgeable, polite and engaging. I came in I had a great New Car buying experience w/ BMW of Catonsville. My Client Advisor Benn Edwards was very knowledgeable, polite and engaging. I came in with an idea of what I wanted, custom ordered it & came out with just that. Benn was there to answer any questions along the way. We was able to make a great deal & they were very patient & understanding with me as I worked out the details with my financial institution. What I appreciated most is that he was never pushy or aggressive to make a sale. No constant phone calls or emails like other dealerships. Sigis Skirpa in new car sales management & I were able to work out a deal that worked out for everyone. I appreciate his time, patience & effort. Larry Cash got in the finance dept got me in & out. He pitched his addon items very well. I bought what I bought & he wasn't pushy or aggressive into getting me to buy more. Brittany Cash in the service dept was pleasant & very helpful. Although I haven't officially used the service dept for services, I had service questions that pertained to vehicle I was going to purchase, Her answering questions & directing me to the right people influenced my purchase. Stu Pajares in parts was able to find the items I needed to give my new car the extra touches I WANTED. The car didn't need it because it is beautiful as is but I wanted a few accessories anyway. Also, I didn't catch his name but the dude that did the detailing on the car was awesome. Overall my experience with BMW of Catonsville was a great one. I would definitely recommend them. I love my 2015 Alpine White / Coral Red 428xi Gran Coupè M Sport. I will be returning real soon when it's time to pick up a BMW for my wife in the Summer. More

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Great Job Jamie did an outstanding job when we arrived and she discussed all my requirements and went over the history of the vehicle with us since it was bough Jamie did an outstanding job when we arrived and she discussed all my requirements and went over the history of the vehicle with us since it was bought used from a private location. Brittnay did an outstanding job keeping me posted on the status of the job and ensured I was aware of all actions they were doing to the vehicle. More

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Service visit Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner. Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner. More

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Best Service Ever 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with the service and love they put into helping me with my service needs and doing the work that needs to be done quickly and efficiently. More

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