Brien Martin

I have never met a man more condescending than Mark. He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable or unwilling to address concerns with anything except snobbery and disdain. He appeared not to understand the products his establishment sells, frequently telling me it was a courtesy that he provided a service I paid for. Interacting with me appeared to be a nuisance and a bother to him once he realized I was dissatisfied with the service I had received thus far, to the point that I removed my vehicle from the service department and took it elsewhere. Regarding the service department as a whole, my experience is that no one is ever available to answer the phone, nor do they respond to voice messages left for them. In the three months that my car was in for service, not a single employee or representative of the company called to update me on the status of my repairs or to explain any difficulties they were having in diagnosing the issue with my vehicle. I genuinely believe the staff forgot that they had my vehicle and I suspect they failed to attempt to diagnose the issue for repair until I showed up in their office asking for an update. Customer service is seriously lacking at Suburban Ford of Waterford and I sincerely regret choosing to continue doing business with them after purchasing the vehicle (my sales team was amazing, no complaints there). Unfortunately, the service department had left me feeling mislead and mistreated. More

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I wrote a review yesterday about Suburban Ford Quick oil change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank y change, the dealership reached out to me and made everything right. They sent a tech out to my home and serviced my car right in my driveway. Thank you, that's going above and beyond!! More

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At first the service at this dealership was amazing. Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extreme Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extremely futile. We have called several times per day for three days in a row and no answers at the service department or the general number. More

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They don't give loners on recalls, leaving you without a vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At vehicle. Today I called because my 75 thousand dollar Ford "tough" truck will not start and can't get them to answer in the service department. At 9:30 AM! I have tried 6 times over the last 20 minutes and can't get an answer. I'll never ever buy another car from them. More

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Brien Martin has answered all of my questions and taken care that I understood what happened with my tire. He is an asset to your team. care that I understood what happened with my tire. He is an asset to your team. More

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Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to assess a minor problem, replace some switches (recall) and get an oil change. Not happy and definitely not satisfied. More

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They have great service Everyone treats. You great They are very helpful Very efficient respectful You great They are very helpful Very efficient respectful More

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$800 for little to no communication, 3 weeks to bleed my breaks change master cylinder breaks change master cylinder More

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Took forever to get car back and overcharged on oil change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. More

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Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More

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