Brianna Williams | Page 10

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback. We sincerely apologize for the delay during your recent oil change visit. You’re absolutely right—when an appointment is scheduled in advance, we should have all necessary materials ready upon your arrival. At Gordie Boucher Ford of Kenosha, we take full responsibility for this oversight and are working with our team to ensure proper inventory preparation moving forward. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear you were pleased with both the timeliness and quality of service. Our team at Gordie Boucher Ford of Kenosha takes pride in keeping customers informed and ensuring every visit is a pleasant experience. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. We sincerely apologize that your recent visit didn’t meet the level of thoroughness and communication you’ve come to expect from us. At Gordie Boucher Ford of Kenosha, every customer should receive a complete inspection and service video, and it’s clear we missed the mark this time. We’d like the opportunity to review your visit and make it right. Please reach out to me directly Sal Pappalardo, General Manager, at 262-697-0700 so we can ensure your vehicle receives the attention and transparency you deserve. We appreciate your feedback and the chance to regain your confidence. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that you love our service, appreciate our professional staff, and enjoy our functional new facility. Brianna will be so happy to know her professionalism stood out and made your visit even better. At Gordie Boucher Ford of Kenosha, we’re committed to providing exceptional care and a great experience every time you visit. We truly appreciate your trust and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing such a thoughtful review! We’re so glad to hear that Brianna and our team provided attentive, thorough service to ensure your car was safe for both city and expressway driving. At Gordie Boucher Ford of Kenosha, we take pride in keeping our customers informed and going the extra mile with touches like our courtesy cleaning. Your loyalty over the years means the world to us, and we look forward to continuing to earn your trust with every visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your incredible loyalty and continued trust! We’re honored that you’ve chosen Gordie Boucher Ford of Kenosha for your last five vehicle purchases. It means so much to know you value our fair and transparent buying process, as well as the great service provided by our team. We truly appreciate your support and look forward to continuing to serve you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your continued loyalty and trust! We’re honored that you’ve purchased three vehicles from Gordie Boucher Ford of Kenosha and continue to rely on our service team for maintenance and repairs. Our staff takes pride in providing quality work that’s both reasonable and accommodating. We truly appreciate your business and look forward to serving you for many more miles! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re honored to be your go-to service center and thrilled that you’re enjoying our new, clean, and spacious facility. Our team at Gordie Boucher Ford of Kenosha takes pride in creating a welcoming environment and we’re glad the homemade cookies and popcorn hit the spot! We appreciate your loyalty and look forward to seeing you again soon. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Richard! We’re glad to hear you enjoyed our clean, friendly environment and appreciated the updates on your vehicle throughout the process. At Gordie Boucher Ford of Kenosha, we believe clear communication and a welcoming atmosphere make all the difference. We truly appreciate your business and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We’re so glad to hear you had an excellent experience and found our staff friendly, helpful, and professional. At Gordie Boucher Ford of Kenosha, we take pride in providing top-quality service for every customer, and we truly appreciate your recommendation. We look forward to serving you again! Sal Pappalardo General Manager