Brian Withem | Page 10

Brian was excellent and they took good care of me and my car. Thank you! car. Thank you! More

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Sam pack‘s five star Chevrolet service center is very clean and organized the staff seems very professional and courteous the tech showed video diagnostics on everything you needed and was professional I clean and organized the staff seems very professional and courteous the tech showed video diagnostics on everything you needed and was professional I was very impressed with all the service and work More

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Top notch, great service got me taken care of in 1 day. Great service great communication Great service great communication More

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Did a great job, pretty quick and they gave it a wash and it looks great it looks great More

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Always prompt, friendly, and courteous service! Customer care is their top priority. Have always treated my vehicle like their own. care is their top priority. Have always treated my vehicle like their own. More

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The entire team is welcoming, courteous, and attentive to my questions and needs with my vehicle. my questions and needs with my vehicle. More

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Service Representative was clueless about my warranties Short version: be very careful about who you work with. The first service representative I worked with consistently told me, that my warranties had ex Short version: be very careful about who you work with. The first service representative I worked with consistently told me, that my warranties had expired even when I new they hadn't. I tried to work with another service representative (Brian) who was more helpful, was able to find my warranty information the first time (and very quickly) but I wasn't able to. Long version: I bought a certified preowned 2016 chevy traverse back in October. I recently brought in for the free second oil change. I was working with a service representative, (lets call him Dilbert to avoid slandering). About 20 minutes goes by and Dilbert found me and said, "They found an oil leak, I checked and your warranties have expired. Do you want me to have them run diagnostics on the problem, or just get the oil change?". I was confused, because I know that we still had 2 warranties on the car, the certified preowned powertrain warranty, and an extended warranty which won't expire for another +40,000 miles. Being a poor graduate student with a family, I told him to just have them do the oil change. After talking on the phone with my wife, going over the paperwork and having the proof of both warranties, I went to go find Dilbert to have him run the diagnostics. I wasn't able to find him, so I went and talked with another service representative, Brian, about the diagnostics and warranty info. Once my car was done Brian came up to get me. He had the results of diagnostics, and we then walked through the estimated parts that needed to be repaired and the possibility that both warranties would cover. After Brian and I were in agreement that the major repairs (oil leak in engine and barring in axel) should be covered by both warranties, he went to set up my appointment to get it fixed. All of the loaner cars were either being repaired, or used so Brian told me he would talk to his supervisor and see if he could get a loaner car for me and set me up to drop my car off later that week. 4 hours later My wife had called three other chevy dealerships in town and they said that they had loaner cars available. Just then Brian called and said that he had been able to get a loaner car for me and they could get the car in that next day. I decided to keep working with Brian and not the other closer dealerships because I liked working with Brian. Brian gets me all set up to go with the loaner car and I left my car. Later that day I called Joe to let him know that I wanted to work with Brian, not Dilbert, and that it was Brian's hard work in finding a loaner car, as well as walking through the repair and my warranty that made me want this dealership to get my business. I wanted Joe to know how good of a job Brian had done. Assuming I was working with Brian, I was surprised when I heard from Dilbert. Again Dilbert said that they found the leak of the oil and the problem in the axel, and that I had no warranties so the estimated cost of repair would be $3,000 dollars. I quickly asked to work with Brian, who "was busy at the moment". So I told Dilbert, that I did have warranties, he said he would look again. Get a call later that day, saying that the one warranty would cover $2000 and when I asked him about the second warranty he couldn't find it so I let him know the company of the extended warranty, and he is like, "oh yeah its right here on your file". I was not very happy to be working with Dilbert. Not only did he consistently say that my warranties had expired, he never really explained exactly why the certified pre-owned powertrain warranty didn't cover the axel, but luckily the extended warranty did after I had to pay a deductible. I will only be returning for service, if I am able to work with Brian, but even then I am hesitant to return. More

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Great experience I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I did I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I didn’t have the money for. After some thought, I made the decision to trade it in and get a new car. They dealership worked with me and gave me what I thought was fair in light of all the repairs. They also put me in a great used vehicle. I am very happy with me purchase and will always come back and refer new customers. More

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Outstanding Customer Service In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his team, Amanda, Brian, and Jeff. When I arrived I was greeted immediately. The staff was friendly, knowledgeable, and prompt. They were even able to get me a loaner carwithin a short amount of time. Each time my car was still in the shop they sent me updates via text. Great communication with the customer and no guessing! While I was waiting in the lobby I made some observations. The waiting area was very clean and had many places to do your work if you have to wait. There were countertops for a laptop and free Wi-Fi. Also while I was waiting for my loaner car in the lobby I was greeted by every single person who passed by, and a couple of them even offered water or coffee. It truly made me feel like that they are a team and they share one goal and that is to provide the best customer service to their customers. The work they've done on my car, door latches and replacing a blower motor, was great. There are no issues and I never had to take my car back for a second check. I highly recommend this dealership for service experience. More

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Exceptional service I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) rem I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) remained in constant contact with me during the whole time and found a creative solution to get me back in my truck. He could have just left me in line with the others but he didn’t. I didn’t even have to ask, he sensed the urgency to get me my vehicle back and did everything he could. I appreciate the personal feel that I got from Brian and 5 star and will return there for any future service, thanks Brian! PS, there was also a guy (Jeff I think) who took some of my calls along with a young lady who were super helpful as well. Not reflecting back the entire team there in service was really good. More

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