Brian Vincente

My truck was at this service department for almost 6 weeks. It was also the 2nd time I took it there for the same issue. There was a clicking/ ticking noise coming from the front when making turns. I dr weeks. It was also the 2nd time I took it there for the same issue. There was a clicking/ ticking noise coming from the front when making turns. I dropped it off on Monday 6/16/25 the second time. I was told it was checked and its still drivable and that it was a wheel bearing and I would have an update that Friday. When I brought it there initially in April I was told it was a wheel alignment and I paid out of pocket because my extended warranty did not cover it. Friday then came and went and I received no update, when I called on Monday I had to leave a message but I got no call back. I then left multiple messages throughout the week and the following week trying to reach the rep and the supervisor and finally received a text the following week that my truck needed another part for the axel and that it needed to be ordered. I then received no update in regards to this part. I called the parts dept and they had no idea if my part was ordered or delivered. I was then put on hold for an hour and told “ they are looking for your part”. This went on for over 5 weeks. I finally received another text a week later that my truck was ready however when I went to pick it up the valet told me it was parked in the street 3 blocks away. I’m not sure how long it was parked there because my truck had a supermarket circular melted on the windshield from the heat, which still left a stain on my glass until this day. My truck also makes the sane clicking noise when making turns so I’m not sure if they fixed anything. I also never was offered a loner or a rental discount for my inconvenience. I had no choice but to call corporate to report this and make a claim. I hope this helps some people if you plan on going to this service dept for repairs but I know that companies especially in the service industry pay some tech dept to remove bad reviews. This is my 8th mopar vehicle purchased and my 3rd purchase at this dealership. I never had issues like this. The salesman and managers that I have had prior to this were all great and the finance managers have all been great but I was not aware the service dept was like this. It should be only basic communication and courtesy for a customer. My salesman even reached out to me more in regards to the status of the truck and was nice enough to look into it for me. More

by sjcp381 Verified Customer Verified Customer

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The service provided to me was excellent all my issues was solved. Thank you for your services. was solved. Thank you for your services. More

by DAPHNEE Verified Customer Verified Customer

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Great service department from the manager to the service advisers. Always been accommodated every time I need service for my vehicle. advisers. Always been accommodated every time I need service for my vehicle. More

by Jen Mendoza Verified Customer Verified Customer

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Always a great experience bring my car in. Been coming here for over 20 years now Been coming here for over 20 years now More

by dweinman40 Verified Customer Verified Customer

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Great service and good continuation. Quick turn around, Brian always takes care of me! Highly rated Quick turn around, Brian always takes care of me! Highly rated More

by Jamshed Tamoor Verified Customer Verified Customer

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Excellent service in all areas. The people that are working there, are friendly and knowledgeable. Always I have a great experience, so I will continue enjoying driving my Jeep Gran The people that are working there, are friendly and knowledgeable. Always I have a great experience, so I will continue enjoying driving my Jeep Grand Cherokee. My next car will be again a Jeep. Thanks for making my life easier and better. More

by Dora Verified Customer Verified Customer

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Great experience servicing my Jeep Grand Cherokee here. Brian in service is very knowledgeable and helpful and made my experience at the dealership very pleasant. I definitely recommend speaking to him abo Brian in service is very knowledgeable and helpful and made my experience at the dealership very pleasant. I definitely recommend speaking to him about any of your services for your vehicle. More

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Jeep continues to give me problems have came back 3 times and the car still runs like crap and the car still runs like crap More

by Trinidy Verified Customer Verified Customer

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I’m always happy with the care I receive at Bayside. I go out of my way to travel here for my service. I was finished in a very timely manner. I go out of my way to travel here for my service. I was finished in a very timely manner. More

by BCCAPT Verified Customer Verified Customer

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Today was very smooth and quick went ready well no complication like last time professionally done thank you complication like last time professionally done thank you More

by Francesco58 Verified Customer Verified Customer

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