Bob Kennedy

Service department is hassle free efficient and polite. Very easy to bring in for service. Very easy to bring in for service. More

by luciano_r_k Verified Customer Verified Customer

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Wonderful and knowledgeable staff . Highly recommend them to anyone that’s looking for 5 Star service and honestly when purchasing a vehicle. Highly recommend them to anyone that’s looking for 5 Star service and honestly when purchasing a vehicle. More

by REARLE Verified Customer Verified Customer

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BLUF: After a deeply unprofessional experience at Bayside CDJR, I strongly recommend against taking your vehicle there for service. I brought my 2018 Jeep Wrangler Unlimited Sahara with the eTorque system CDJR, I strongly recommend against taking your vehicle there for service. I brought my 2018 Jeep Wrangler Unlimited Sahara with the eTorque system to Bayside CDJR for a diagnostic on the 48V hybrid battery pack. I had been experiencing reduced torque assist, shortened Engine Start-Stop duration, and rapid draining of the 12V battery (I am currently on my third 12V battery). Prior to the appointment, I had scanned the vehicle using JScan, which showed the 48V battery pack at 68.2% State of Health with logged fault data from the BPCM. I printed out the scan results and brought them with me. When I arrived, the service advisor refused to take the vehicle in, stating there were no check engine lights or codes on the dash. I repeatedly offered to pay for the diagnostic out of pocket and explained that the BPCM stores its own fault codes separate from the PCM. Despite this, he continued to refuse service and began making several misleading statements. He claimed that if I left the vehicle with them, they would begin working on it, go back and forth with Stellantis on the warranty claim for months, and that the claim would ultimately be denied because there were no dash codes--at which point I would be angry with him for having to pay out of pocket. I had prior experience with Stellantis warranty claims, and his explanation didn't make sense. I had clearly stated multiple times that I was willing to pay for the diagnostic and had no expectation of free work. When I suggested that we could contact Stellantis to open a STAR case and proceed from there, his demeanor changed. He became defensive and made condescending remarks, including that it "looks like you've done your research" and that I seemed like "the type of person who doesn't take no for an answer." When I asked for his name so I could properly reference our conversation if I contacted corporate, he was extremely reluctant to provide it. At that point, the service manager (Bob Kennedy) became involved. He followed me outside into the parking lot as I was leaving and accused me of theft--despite the fact that they had refused to perform any diagnostic work on the vehicle in the first place. He repeatedly told me to "get the xxxx out." When I pointed out that I couldn't leave without my keys, which had not yet been returned, a valet threw the key fob at me. The valet then got in my face, used racial slurs, and made direct threats of physical violence. Throughout this confrontation, the service manager remained present and continued making aggressive statements rather than attempting to de-escalate the situation. I eventually contacted Stellantis Customer Care to report what had occurred. After the initial case was opened, the dealership failed to respond to corporate's requests, and the case was eventually closed due to inactivity. They seemed to believe that ignoring corporate would make the problem go away, as it had with a previous case. When I followed up and a new escalated case was opened, the dealership again provided minimal to no meaningful cooperation. Stellantis ultimately authorized me to have the diagnostic performed at a different dealership and documented the incident. Based on my experience and the pattern reflected in multiple other customer reviews describing similar issues with the service department and Manager Kennedy, I strongly recommend recording all interactions. If they attempt to shift blame, make misleading statements, or refuse reasonable requests such as a paid diagnostic, contact Stellantis Customer Care immediately to create a documented record. This builds a paper trail that can impact their Customer Satisfaction Index and overall standing with corporate. If you follow up after about a week and are told the case has closed due to dealership inactivity, request that an escalated case be opened. I hope this review helps others avoid similar issues with this place. More

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Great service. Bery Friendly employees, quick service , kept me up to date, and very knowledgeable . Bery Friendly employees, quick service , kept me up to date, and very knowledgeable . More

by jscj101 Verified Customer Verified Customer

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Everybody was professional the wait time was less than 2 hours I was very pleased with everybody from the inside staff to the outside staff hours I was very pleased with everybody from the inside staff to the outside staff More

by waynerose03 Verified Customer Verified Customer

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I took my vehicle for service and am happy with the work done. My vehicle is working fine! done. My vehicle is working fine! More

by PAESTRADA29 Verified Customer Verified Customer

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I called after my engine overheated on the highway, Jimmy answered the phone and got me set up with an appointment to drop my car off the next day without any problems answered the phone and got me set up with an appointment to drop my car off the next day without any problems More

by ARIANALANE13 Verified Customer Verified Customer

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Service Advicer was welcome and give professional advice for required due service. Service was shorter than anticipated. for required due service. Service was shorter than anticipated. More

by vivafreh Verified Customer Verified Customer

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The front desk was very efficient and helpful and the car was serviced very quickly. The coffee machine was a great perk! was serviced very quickly. The coffee machine was a great perk! More

by magsliang Verified Customer Verified Customer

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Jay is by far the best service guy that you have ! !!!!! BY FAR GIVE THAT MAN A RAISE !!!!! BY FAR GIVE THAT MAN A RAISE More

by rlibone Verified Customer Verified Customer

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