Brian Surprenant
Brian Surprenant at Merchants Auto
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Brian Surprenant

Director, Finance

Merchants Auto

1278 Hooksett Rd
Hooksett, NH 03106

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4.3
76 Reviews

Dealership Experience

6 yrs, 11 mos

4.3

76 Reviews

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76 Reviews of Brian Surprenant

July 01, 2024

Dealership Rating
Employee Rating

I regretted the purchased 10 minutes down the road :( Hard lesson learned! Salesman was ok. More

by ABALLOU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Semir Hasanovic, Jeff Gregoire, Samantha Russo, Joe Bowker , Scott Chavanelle, Cory Normand, Timothy Randlett

June 13, 2024

Dealership Rating
Employee Rating

Gene was very helpful through this process. We thank hi very much. When the van was delivered we were thoroughly amazed of it's condition, it looked great. The fellas that delivered the vehic More

by cmaheux25
Recommend Dealer
Yes

Other Employees Tagged: Gene Cocchiarella

June 08, 2024

Dealership Rating
Employee Rating

My experience with Merchant Auto was excellent from the moment I walked through the door. Cory Normand greater me and walk me through the process. He was very informative, knowledgeable and patient. He kep More

by thompsonmaureen0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff , Cory Normand

May 22, 2024

Dealership Rating
Employee Rating

Merchants auto is great. I had an awesome experience. I would definitely recommend them and would go back in the future. More

by LUKE.GALLAGHER73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Damian Gutierrez

May 12, 2024

Dealership Rating
Employee Rating

I give Damian 5 stars for his sales approach & follow thru. However, this is Red Sox country and I’d have to give him minus 5 stars for his liking the Stankees…🤔👀🤷‍♂️ More

by garthwoolsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 12, 2024

Dealership Rating
Employee Rating

I had a great experience. From financing to working with Lisa to picking up the vehicle everything went smoothly. It was one of the best car experiences I’ve had. More

by sox_345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Petrucelli

May 10, 2024

Dealership Rating
Employee Rating

Quick thorough polite effort work ethic is great and they helped beyond words when I was in a spot More

by MAYMAE2010
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Joe Bowker

May 09, 2024

Dealership Rating
Employee Rating

Cory was a great help. He was very responsive replying to my email and I would 100% recommend him to anyone looking to buy! More

by Brandonfordd5
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Merchants Service Center , Cory Normand, The lady who did the payments that day was very helpful and kind!

April 29, 2024

Dealership Rating
Employee Rating

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel More

by krystal.kula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 22, 2024

Dealership Rating
Employee Rating

Fast friendly and efficient. They us with everything start to finish. Lots of vehicles to choose from. More

by cinoitalljeep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Young, Sales Staff, Merchants Service Center , Jered Dobens

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