Brian Surprenant

I regretted the purchased 10 minutes down the road :( Hard lesson learned! Salesman was ok. Hard lesson learned! Salesman was ok. More

by ABALLOU Verified Customer Verified Customer

Report | Print

Gene was very helpful through this process. We thank hi very much. When the van was delivered we were thoroughly amazed of it's condition, it looked great. The fellas that delivered the vehic We thank hi very much. When the van was delivered we were thoroughly amazed of it's condition, it looked great. The fellas that delivered the vehicle were very polite, helpful and delivered the vehicle at the time they indicated. We thank them too. More

by cmaheux25 Verified Customer Verified Customer

Report | Print

My experience with Merchant Auto was excellent from the moment I walked through the door. Cory Normand greater me and walk me through the process. He was very informative, knowledgeable and patient. He kep moment I walked through the door. Cory Normand greater me and walk me through the process. He was very informative, knowledgeable and patient. He kept me in the loop through the finance approval process (which was a tough due to poor credit). He was encouraging and never gave up until I drove away in my 'new to me' vehicle. Highly recommend Merchant Auto and Cory Normand. Thanks Cory! More

Report | Print

Merchants auto is great. I had an awesome experience. I would definitely recommend them and would go back in the future. I had an awesome experience. I would definitely recommend them and would go back in the future. More

by LUKE.GALLAGHER73 Verified Customer Verified Customer

Report | Print

I give Damian 5 stars for his sales approach & follow thru. However, this is Red Sox country and I’d have to give him minus 5 stars for his liking the Stankees…🤔👀🤷‍♂️ thru. However, this is Red Sox country and I’d have to give him minus 5 stars for his liking the Stankees…🤔👀🤷‍♂️ More

Report | Print

I had a great experience. From financing to working with Lisa to picking up the vehicle everything went smoothly. It was one of the best car experiences I’ve had. From financing to working with Lisa to picking up the vehicle everything went smoothly. It was one of the best car experiences I’ve had. More

by sox_345 Verified Customer Verified Customer

Report | Print

Quick thorough polite effort work ethic is great and they helped beyond words when I was in a spot helped beyond words when I was in a spot More

by MAYMAE2010 Verified Customer Verified Customer

Report | Print

Cory was a great help. He was very responsive replying to my email and I would 100% recommend him to anyone looking to buy! He was very responsive replying to my email and I would 100% recommend him to anyone looking to buy! More

Report | Print

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More

by krystal.kula Verified Customer Verified Customer

Report | Print

Fast friendly and efficient. They us with everything start to finish. Lots of vehicles to choose from. They us with everything start to finish. Lots of vehicles to choose from. More

by cinoitalljeep Verified Customer Verified Customer

Report | Print