Brian Snowden | Page 5

Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More

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A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you Very friendly, fast and professional. Thank you More

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Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! recall on my car was fixed would definitely recommend!! More

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Every time I go to the mentor dealership I always have excellent customer service, very polite and fast car service never disappointed! excellent customer service, very polite and fast car service never disappointed! More

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Transparent, forthright, honest, and helpful. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. Needed my trunk latch fixed. They pointed out that it was the subject of a recall. More

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I had a warranty issue with my Stinger that another dealer tried to claim was not a problem. Ganley of Mentor diagnosed and fixed the problem as a warranty job dealer tried to claim was not a problem. Ganley of Mentor diagnosed and fixed the problem as a warranty job More

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Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. They didn't try to oversell me on services it thought I needed but could wait until next time. More

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Kyle was amazing along with the rest of the staff I will continue to use their service continue to use their service More

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Loved my experience ! They were so welcoming ! And I felt very comfortable with them too They were so welcoming ! And I felt very comfortable with them too More

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Amazing, excellent, outstanding are only some of the superlatives I would use when describing this service team ! Great job! superlatives I would use when describing this service team ! Great job! More

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