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Brian Shafer
Brian Shafer at Shottenkirk Acura Huntsville

Brian Shafer

Service Advisor

Shottenkirk Acura Huntsville

2402 Leeman Ferry Rd
Huntsville, AL 35805

4.9
157 Reviews
4.9

157 Reviews

Write a Review

157 Reviews of Brian Shafer

August 23, 2025

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Employee Rating

Overall greatness in every aspect is how I rank Shottenkirk Acura. Allen in service is professional, knowledgeable and courteous during every service visit there. He is the face of great customer s More

by elvert.marsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Aug 23, 2025

Shottenkirk Acura Huntsville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. We look forward to assisting you with your future sales and service needs at Shottenkirk Acura Huntsville!

July 31, 2025

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Employee Rating

My A/C had quit cooling. They quickly diagnosed the problem and repaired it. I couldn’t be happier with their work. More

by msnldub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Shottenkirk Acura Huntsville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Acura Huntsville!

July 10, 2025

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Employee Rating

Love this place and the people who work there 10 👍🏻 up. Alan is the best!!! More

by shelia256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Jul 11, 2025

Shottenkirk Acura Huntsville responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Acura Huntsville in the future!

June 11, 2025

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Employee Rating

I had a great experience. My service rep greeted my and confirmed what I needed done. Also told me it was one service that I didn’t need! More

by Roux77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kennie Conley

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Jun 12, 2025

Shottenkirk Acura Huntsville responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Acura Huntsville!

October 20, 2024

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Employee Rating

They were courteous and efficient. They provided a loaner since I had a fuel pump recall. I used a mailer coupon for an oil change and wheel rotation which made it a good deal. Fini More

by RODLEDGE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 20, 2024

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Employee Rating

Was a great experience working with the team at Shottenkirk. Response was timely when service request was made. More

by SDSCHERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 20, 2024

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Employee Rating

I had a great service experience. The Service Advisor explained everything needed to keep my vehicle maintained. More

by QTHUNDR80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Acura Huntsville!

October 12, 2024

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Employee Rating

This is the best service department always so helpful and informative. They do not try to push unnecessary repairs like most other service departments I’ve been to. More

by CARONSHANKLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 11, 2024

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Employee Rating

Always helpful, friendly, and they take excellent care of my service needs. I’m an Acura fan! More

by RENEETRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cornelison, Alan Cornelison

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Oct 14, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 11, 2024

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Employee Rating

Excellent service! Mr Brian Shafer gave me a very clear explanation about the problem of cars. The Car runs very well after the service. More

by HUANGW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Shottenkirk Acura Huntsville responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Acura Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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