Dealership Experience
12 yrs, 1 mo
Industry Experience
45 yrs, 4 mos
136 Reviews
Write a Review136 Reviews of Brian Pelletier
May 27, 2024
I was quoted $4500 for a repair and was then told that it was $6300 when I went to pick up the car. And after all of that, it still had the same problem and they would not fix it. I was told that I should ha was $6300 when I went to pick up the car. And after all of that, it still had the same problem and they would not fix it. I was told that I should have had the engine replaced as apposed to the repair. I will never own another BMW or go to a Ferman dealership again. More
Other Employees Tagged: Bob Murray, Mickey Lambert, Karl Alvarez, david theado
April 27, 2024
My service advisor Sal is always at the top of his game. The Ferman service hasn’t let me down yet! The Ferman service hasn’t let me down yet! More
Other Employees Tagged: Sal Graziano
March 03, 2024
People there are always friendly and professional. Dealership always clean. Good selection of cars. What I like most was the fact that my salesman, Tom, never tried to "push" into this vehicle or that Dealership always clean. Good selection of cars. What I like most was the fact that my salesman, Tom, never tried to "push" into this vehicle or that one. In fact, he drove us around the dealership searching for the car that we did purchase, which was going through the certification process. This meant a lot to us. More
Other Employees Tagged: Tom Berges, Jeff walstrom
February 28, 2024
Good people good service good prices very trustworthy and they will do what they say they will do what they say More
Other Employees Tagged: Alex Wolf, Joe Cleaver
February 11, 2024
I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More
Other Employees Tagged: Nick Hawk, Bob Murray, Mickey Lambert, Karl Alvarez, david theado
February 09, 2024
Ferman BMW is a great dealership. Everyone there is always so kind, caring and helpful! Everyone there is always so kind, caring and helpful! More
Other Employees Tagged: Nick Hawk, Kyle Silcox, Joe Cleaver, Karl Alvarez, david theado, Sal Graziano, Scott Douglas, Aaron Cox
January 27, 2024
Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More
Other Employees Tagged: Cesar Tereso, Nick Hawk, Jamie Annese, Bob Murray, Mickey Lambert, Karl Alvarez, david theado , Roy Landis
January 18, 2024
Full disclosure, I have worked for Ferman BMW for over 20 years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. years and I have 2 BMW X3s and Ferman is an excellent place to work and I have an excellent boss. More
Other Employees Tagged: Bob Murray, Sal Graziano, Scott Douglas
December 29, 2023
Nick is a great service advisor and always ensures that maintenance team lead by Dustin Ryan takes great care of my M3. The very best team. Josh always hand washes my car and also takes meticulous care. maintenance team lead by Dustin Ryan takes great care of my M3. The very best team. Josh always hand washes my car and also takes meticulous care. Ferman BMW is the best at showing appreciation for Veterans. Excellent dealership. More
Other Employees Tagged: Nick Hawk, Karl Alvarez , Dustin Ryan, Josh Buccini
December 23, 2023
Quoted $3750 for additional CPO at checkout found that it is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have a good experience to be honest and I feel like it was a trap More
Other Employees Tagged: Bob Murray, Mickey Lambert, Joe Cleaver, Karl Alvarez, david theado, Sal Graziano, Rosina Molenda , Alan Mazur