Brian Pelletier

Never will go back to Ferman BMW Palm Harbor for maintenance or service again!! They will try and rip you off or clueless about diagnosing the real mechanical issue. They were adamant that my 2022 2 maintenance or service again!! They will try and rip you off or clueless about diagnosing the real mechanical issue. They were adamant that my 2022 228i needed a throttle body, turbo and charge pipes cleaned unfortunately out of warranty for $8650 without tax. Once fixed, they'd need to re-evaluate. Doesn't sound like the mechanics knew the real issue or wanted to charge me more money. I bought the car new at Ferman BMW Palm Harbor & always maintained it at the dealership on time per the service schedule! I took my car to a trusted family euro mechanic and the Ferman BMW Palm Harbor service department misdiagnosed the issue. The repairs were only $1353. Surprised?! Not!! I feel like there was foul play with my car. Do not trust this service department. They can't even get brake pads right. I was told they needed to pay for the $5M BMW required renovation and high margins, which is not my problem and not on my dime. Obviously, they do not care about doing the right thing for their customers & community. I'm sure there is a ton of wastage with warranty repairs because they are clueless and will replace parts that don't need to be replaced regardless if they need approval. This type of repair should have never happened - 2022 65K miles. BMW cars are cheap junk now manufactured out of the USA. Pretty much everything is plastic and lower grade parts. I will never will go back or buy another BMW again! More

by Ellemancini Verified Customer Verified Customer

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The process went smooth and they did not pressure you in one direction or another. one direction or another. More

by d.toomer Verified Customer Verified Customer

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Meeting with dealer team was great. They offered me deals more than I expected. Answered all questions I asked. Finishing paper work at good time. Thanks for the business. They offered me deals more than I expected. Answered all questions I asked. Finishing paper work at good time. Thanks for the business. More

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Great service fun experience professional level of care will definitely be back for future vehicle purchases will definitely be back for future vehicle purchases More

by elvirtransports Verified Customer Verified Customer

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Easy discussions online prior to arrival. Expedited entire process. Couldn't have been easier or more efficient. Sincerely appreciate all involved. Rosy and Brian and Doug and Joe were fantas Expedited entire process. Couldn't have been easier or more efficient. Sincerely appreciate all involved. Rosy and Brian and Doug and Joe were fantastic to deal with and very accommodating. Rosy went above and beyond throughout the process. Nick as always, a superstar in service. Been a repeat customer 4 times! Keep up the great work!! More

by jmele0 Verified Customer Verified Customer

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Excellent customer service. Great communication. Bill, the salesperson was great to work with. I would highly recommend them to everyone Great communication. Bill, the salesperson was great to work with. I would highly recommend them to everyone More

by bert.swhofhudson Verified Customer Verified Customer

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They took their time and did great with their service I’m very happy with how everything turned out very happy with how everything turned out More

by hirad ariana Verified Customer Verified Customer

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Wonderful service, Brian provided exceptionally good service rectifying one of my concerns. I will be returning and would recommend without a doubt. service rectifying one of my concerns. I will be returning and would recommend without a doubt. More

by sjrewrus Verified Customer Verified Customer

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This is my third vehicle that I’ve purchased through Ferman BMW and I could not be happier! My sales person Mario walked me through every step of the process and made sure I understood everything that I Ferman BMW and I could not be happier! My sales person Mario walked me through every step of the process and made sure I understood everything that I highly recommend him. More

by kristen19 Verified Customer Verified Customer

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This is my third vehicle from Furman. And Mario has been very responsive with all my questions and provided more than enough information. I can’t be happier with the Furman team with all And Mario has been very responsive with all my questions and provided more than enough information. I can’t be happier with the Furman team with all three of my vehicle purchases. More

by kristen19 Verified Customer Verified Customer

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